Gerardo Sebastian Aldaco Dominguez
Summary
Bilingual professional with excellent organizational skills and extensive professional experience. I am characterized as being a hard worker, and for offering good customer service, including the solution of possible incidences. I am looking for a new job opportunity to develop my career.
Overview
6
6
years of professional experience
Work History
Bilingual Interpreter
Propio Language Services
10.2022 - Current
- Streamlined business operations with precise translations of documents, correspondence, and presentations.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Client Service Executive
REMI
01.2023 - 02.2024
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Assisted in the development of strategic plans for key accounts, driving long-term success and profitability.
- Conducted regular reviews of account performance, identifying opportunities for growth and improvement.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Providing information about the company's products and services.
- Bilingual communication (English - Spanish) with customers via telephone, or e-mail.
- Personalized customer service and advice aimed at ensuring positive experiences.
- Analyzing customer feedback, collecting comments, and preparing reports.
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
- Accepted and processed payments, updated accounts, and issued receipts.
- Provided knowledgeable service and support for all customer needs.
Temporary Data Entry Clerk
National Maintenance Brokers
09.2022 - 12.2022
- Secured and protected data from unauthorized access by complying with security protocols.
- Assisted with developing data entry processes.
- Created and maintained data entry logs to track data entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed large-scale data migration projects, ensuring a seamless transition between systems without losing vital information.
- Used computer software to store and retrieve data.
- Expedited data entry tasks using keyboard shortcuts and customized software tools.
- Followed data entry protocols, rules, and regulations.
- Conducted audits of existing data entry processes.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Fraud and Risk Analyst
Chime
12.2020 - 09.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Worked with third-party vendors to access and analyze data and systems.
- Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Verification of documents for security purposes
- Drafting, reviewing, and correcting possible errors in customer service or internal processes.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Manager
Chuck E Cheese
02.2018 - 02.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Mechatronics Engineering.
Instituto Tecnologico De Saltillo
High School Diploma -
Ateneo Fuente.
05.2018
Skills
- Regulatory Compliance
- Problem-solving
- Analytical skills
- Leadership
- Customer Service
- Use of computer tools
- Organization
- Responsibility at work
- Emotional intelligence
- Flexibility and adaptability
- Motivation
- Microsoft Office
- Critical Thinking
- Attention to Detail
- Ethical Codes Adherence
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Client Service Executive
REMI
01.2023 - 02.2024
Bilingual Interpreter
Propio Language Services
10.2022 - Current
Temporary Data Entry Clerk
National Maintenance Brokers
09.2022 - 12.2022
Fraud and Risk Analyst
Chime
12.2020 - 09.2021
Operations Manager
Chuck E Cheese
02.2018 - 02.2020
No Degree - Mechatronics Engineering.
Instituto Tecnologico De Saltillo
High School Diploma -
Ateneo Fuente.
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