Summary
Overview
Work History
Education
Skills
Websites
Timeline
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GABRIEL GONZÁLEZ ESPARZA

GABRIEL GONZÁLEZ ESPARZA

Customer Service, Blockchain, Trust & Safety
CDMX

Summary

Dynamic and dedicated professional passionate about client service, social networking, and fostering meaningful connections. Committed to continuous personal and career development while actively engaging in diverse interests such as airsoft, film, literature, and outdoor activities with a beloved dog. Eager to merge a love for travel with a fulfilling career, creating opportunities that enrich both professional growth and personal experiences.

Overview

12
12
years of professional experience

Work History

FNOL - CSR II

Solera
06.2025 - Current
  • Demonstrate empathy and active listening skills, resulting in a higher rate of customer satisfaction.
  • Effectively manage Property and Auto insurance claims starting from the First Notice of Loss (FNOL) stage.
  • Assist policy holders by coordinating support, services, and connecting them with their claim adjuster.
  • Send messages to insurance companies for any questions and issues not related to a specific claim

Research Interviewer - CSR

Nielsen
09.2024 - 03.2025
  • Conducted interviews with participants to assess eligibility.
  • Identified potential issues during interviews, promptly addressing them to minimize negative impact on study outcomes.
  • Maintained confidentiality of customer information and company procedures.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Performed in-depth interviews with research subjects and compiled data and analyses into reports for review by group leader.

Content Moderator & Quality Assurance

TikTok (Bytedance)
07.2022 - 05.2024
  • Moderation of +50k monthly cases including comments and video policy assurance with high accuracy and AHT rates met consistently.
  • Achieved great results with my team with clear communication, collaboration and constant calibration.
  • Climbed up to Quality assurance providing feedback on moderation to BPO’s, Weekly calibrations for in-house moderators and improving moderation operations in Mexico site.

Blockchain Advisor

FREELANCER
08.2016 - 05.2022
  • Consulting clients on blockchain and cryptocurrency related necessities, simple smart contract and token creation in Ethereum, Tron, Solana, Binance Smart Chain and more.
  • Identify legal requirements for projects, KYC needs and regulatory environment.
  • Portfolio management and sourcing projects

Account Specialist

Fastenal México
01.2014 - 01.2016
  • Maintaining and growing business with assigned clients trough customer service
  • Vendor sourcing, quotations, purchasing and inventory administration
  • +40k monthly sales, payment collection, product delivery and attending day-to-day necessities of my clients

Education

Business Administration

Escuela Bancaria y Comercial
01.2012

High-School - undefined

Colegio Forger
01.2010

Skills

Trust and Safety

Blockchain

Data Interpretation

Call center experience

Customer focus

CRM software

Decision-making

Problem-solving

Websites

Timeline

FNOL - CSR II

Solera
06.2025 - Current

Research Interviewer - CSR

Nielsen
09.2024 - 03.2025

Content Moderator & Quality Assurance

TikTok (Bytedance)
07.2022 - 05.2024

Blockchain Advisor

FREELANCER
08.2016 - 05.2022

Account Specialist

Fastenal México
01.2014 - 01.2016

High-School - undefined

Colegio Forger

Business Administration

Escuela Bancaria y Comercial

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GABRIEL GONZÁLEZ ESPARZACustomer Service, Blockchain, Trust & Safety