Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GIACOMO KERLEGAND

Cuautitlán Izcalli, México,MEX

Summary

Tourism and airline industry professional with 25+ years of experience in commercial roles, sales strategy, and customer service. Proven track record in sales analysis, market share growth, business opportunity development, and incentive program design. Specialized in managing strong relationships with travel agencies (corporate agencies, consolidators, and OTAs), corporate clients, and end customers. Additionally, bring an established network with hotel chains, DMCs, and service providers across Central and South America as a value-added asset. Seeking to continue career growth in the United States by contributing expertise in business development, client relations, and strategic sales management.

Overview

25
25
years of professional experience

Work History

Senior Account Manager

LATAM Airlines
02.2016 - Current
  • Supported account management processes by collaborating with team members to ensure client satisfaction.
  • Assisted in preparing client presentations, enhancing communication and proposal effectiveness.
  • Monitored project timelines and deliverables, ensuring alignment with client expectations.
  • Developed client relationships through effective communication and proactive issue resolution.
  • Consistently delivering results in sales growth, market share analysis, and commercial strategy implementation.
  • My expertise lies in building and strengthening relationships with travel agencies — including corporate agencies, consolidators, and OTAs — as well as corporate accounts and end customers.

Administrative Manager

SISEM
05.2011 - 02.2016
  • VIP Client Service & Relationship Management – delivering tailored solutions and ensuring loyalty among high-value clients.
  • Sales Generation & Business Development – proven track record in driving revenue growth and market share.
  • Cost Review & Profitability Analysis – evaluating financial performance and optimizing commercial strategies.

Sales Account Executive

TACA International Airlines
04.2000 - 04.2010
  • Client Service & Account Management – providing personalized support to travel agencies and corporate clients.
  • Sales Reporting & Analysis – reviewing performance reports to identify opportunities and ensure commercial effectiveness.
  • Industry Events & Representation – active participation in trade shows, networking, and promotional events to strengthen business relationships.

Education

BBA -

UNIVERSIDAD NACIONAL AUTONOMA DE MEXICO Y & AIU
Mexico, México, Mexico
01-2002

Skills

  • Sales & Market Analysis – Experienced in analyzing sales reports, market share, and industry trends to identify growth opportunities, consistently driving increased revenue and expanded market presence
  • Client Relationship Management – Skilled in serving both B2B and B2C clients, ensuring high levels of satisfaction and long-term loyalty
  • Industry Representation – Active participation in trade shows, events, and promotional activities, strengthening brand visibility and generating new business opportunities
  • Team Collaboration – Strong team player with proven ability to coordinate cross-functional efforts and achieve common goals
  • Comprehensive Industry Knowledge – Extensive understanding of the tourism and airline industry, including commercial practices, customer needs, and market dynamics

Languages

English
Upper intermediate (B2)

Timeline

Senior Account Manager

LATAM Airlines
02.2016 - Current

Administrative Manager

SISEM
05.2011 - 02.2016

Sales Account Executive

TACA International Airlines
04.2000 - 04.2010

BBA -

UNIVERSIDAD NACIONAL AUTONOMA DE MEXICO Y & AIU

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GIACOMO KERLEGAND