Giancarlo Guerrero
Land O Lakes,Florida
Summary
Seasoned professional with extensive experience in compliance and onboarding within the dynamic Financial Technology (Fin-tech) sector. Specialized in the strategic crafting and implementation of robust compliance strategies, showcasing proficiency in navigating intricate frameworks. Adept at seamlessly integrating a profound knowledge of anti-money laundering (AML) regulations with a proactive approach to optimizing onboarding processes.
Maintaining a steadfast commitment to remaining current with industry changes, upholding a proactive approach to ensure the seamless integration of compliance initiatives. Grounded in a practical mindset with an objective to contribute refined skills to the continually evolving landscape of finance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager (KYC/EDD)
Wise
05.2024 - Current
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
High Value Specialist (KYC/EDD)
Wise
06.2022 - 05.2024
- Reviewed and analyzed large financial transactions to identify potential risks and irregularities
- Ensured strict adherence to relevant regulatory guidelines, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Assessed risk associated with each transaction and client, taking into account factors like source of funds, transaction purpose, and geographical considerations.
- Conducted extensive research using various databases, open-source intelligence, and internal sources to gather information on clients and transactions.
Sr. Customer Service Specialist
Wise Ltd.
04.2020 - 06.2022
- Provided expert-level customer support via various channels, including phone, email, chat, and social media
- Collaborated with other departments, such as compliance and technical support, to address escalated cases effectively
- Acted as point of escalation for complex or high-priority customer issues, ensuring their resolution in a timely and satisfactory manner
- Assisted in training and mentoring junior customer service representatives, ensuring high level of product knowledge and service quality within the team.
Revenue Management Supervisor
Saddlebrook Resort
01.2018 - 04.2020
- Developed and executed dynamic pricing strategies for accommodations, sports activities, and amenities based on market demand, seasonality, and competitor analysis
- Generated revenue forecasts and reports to track key performance metrics
- Presented findings and recommendations to executive team and stakeholders.
- Increased revenue by implementing effective billing and collection strategies that resulted in a 10% increase in overall resort revenue within the first year.
Reservations Sales Specialist
Saddlebrook Resort
02.2016 - 01.2018
- Improved customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Enhanced booking process for smoother transactions through regular system updates and maintenance.
- Maintained strong relationships with clients, ensuring repeat business and positive referrals.
- Trained new team members on company policies, systems, and sales techniques for consistent service quality.
Sales Representative
Brooks Brothers
08.2015 - 02.2016
- Greeted and assisted customers as they enter the store, offering a warm and welcoming shopping experience
- Provided product knowledge and style advice to help customers make informed purchasing decisions
- Processed transactions accurately and efficiently using the POS system, handling cash, credit card payments, and returns
- Consistently ranked among the top sales representatives in the store, exceeding monthly sales targets by an average of 25%.
Education
Associate of Science - Business Administration
Pasco-Hernando State College
Wesley Chapel, FL02.2017
Skills
- Financial Services & Technology
- Enhanced Due Diligence (EDD)
- Anti-Money Laundering (AML)
- Risk Assessment & Management
- Know Your Customer/Business (KYC/KYB)
- Financial Analysis & Reporting
- Regulatory Compliance
Certification
- AML Essentials: Anti Money Laundering, KYC and Compliance - Financial Crime Academy
- FATF Recommendations on High Risk Customers and Activities - Governance Risk and Compliance (GRC)
- AML Case Investigation Skills - Udemy, Inc
- Sanctions Compliance Bootcamp (AML/KYC) - Financial Crime Academy
- AML Compliance in Practice: Suspicious Activity Reports - Financial Crime Academy
- Cryptocurrency Financial Crime Compliance Bootcamp - Financial Crime Academy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Customer Success Manager (KYC/EDD)
Wise
05.2024 - Current
High Value Specialist (KYC/EDD)
Wise
06.2022 - 05.2024
Sr. Customer Service Specialist
Wise Ltd.
04.2020 - 06.2022
Revenue Management Supervisor
Saddlebrook Resort
01.2018 - 04.2020
Reservations Sales Specialist
Saddlebrook Resort
02.2016 - 01.2018
Sales Representative
Brooks Brothers
08.2015 - 02.2016
Associate of Science - Business Administration
Pasco-Hernando State College
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