Gibran Jacob Trujillo Moreno
Guadalajara,JAL
Summary
Results-driven and detail-oriented Application Support Engineer with 5 years of experience in providing technical support, troubleshooting, and maintaining critical business applications. Being able to follow and improve documented software issues, optimizing system performance, and ensuring high availability of applications. Skilled in collaborating with cross-functional teams. Strong knowledge on monitoring tools and incident resolution, with a passion for continuous learning and adapting to new technologies. Committed to delivering exceptional customer service and minimizing downtime to support business operations.
Overview
5
5
years of professional experience
Work History
L2 Application Support, Support Engineer
Tata Consultancy Services De México S.A. De C.V.
01.2020 - Current
● Enhanced and supported ETL solutions for the banking industry implementing data across multiple applications like Marketing and Enterprise.
● Develop ETL documentation troubleshooting procedure.
● Work with ETL tools such as DataStage, Snowflake, Informatica, Talonbatch(DBT).
●Experience in monitoring processes for multiple applications and it's system performance on production environment.
●Participate in on-call rotation and respond to critical issues involving impacted teams to search for a root cause preventing business impact.
●In constant communication with L3 Support application teams to coordinate for any persistent issues and being up-to-date for it's troubleshooting.
●Incident resolution ticket based.
Education
Bachelor of Science - Communications And Electronics Engineering
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico12-2019
Skills
- Troubleshooting and diagnostics
- Customer Service
- Windows/Linux systems
- Technical issues analysis
- Server maintenance
- Incident management
- Project management
- Application support
- ITIL framework
- Teamwork
Timeline
L2 Application Support, Support Engineer
Tata Consultancy Services De México S.A. De C.V.
01.2020 - Current
Bachelor of Science - Communications And Electronics Engineering
Universidad De Guadalajara
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