Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Hobbies and Interests
Customer experience
Engine rebuilds
Generic
Gil Vera Velasco

Gil Vera Velasco

Texcoco,mexico

Summary

-Effectively lead teams inspiring our people to perform with excellence. -Build engagement to deliver top performing results creating a satisfying work environment. -Relate and communicate effectively empathizing being authentic. -Foresee obstacles overcoming with creative solutions Brainstorm and Plan to succeed, strategic thinking decision making and self aware. -Identify conflict and deal with it swiftly. -Strong interpersonal skills. - My leadership team commented on my ability to achieve a positive customer experience out of very negative situations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Owner

VECAM Groceries
Texcoco
02.2020 - Current
  • Created my own CRM and point of sale with Video Supervision for my business providing an outstanding customer experience with every customer Employees are trained when they are hired Coaching them thoroughly in CE and sales, inspiring them, creating engagement and motivation having great results Company is growing Fast and is operating with two supervisors that are led by me.

Business Representative

AT&T Grupo Servicios y Soporte
01.2019 - 01.2023
  • Started off as Business Representative exceeding BPS and CE Targets always Sharing my knowledge with my peers, constantly checking in with Management for guidance. I became Top performer for 2 years in a row always following guidelines, policies and holding me accountable for delivering top performance results and excellence in customer experience, operating with integrity. Collaborating to win as one.
  • Promoted to Team Lead I have been capable of delivering top performing results in short time frames adapting to new policies and having our agents comply and perform with integrity, inspiring our team creating a great work environment. Learned and implemented Leadership Academy coaching tactics. Skill transferring our Representatives guiding them perform with excellency as a result met targets for CE, and BPS. Stories of success for low performers were achieved building trust with agents looking into their areas of opportunity coaching properly to overachieve targets setting the correct mind set to sustain the same behavior.
  • Networking within the company sharing best practices collaborating to solve customers issues that required Backoffice or clarify tickets with the LOB teams and in other countries. Tight communication and collaboration with WFM to preserve adherence.

Graduate

MDP
- 01.2022

Mechanic

Rino Auto
01.2010 - 03.2017
  • Diagnosed mechanical issues using diagnostic tools and equipment.
  • Executed routine maintenance and repairs on various vehicle systems.
  • Collaborated with team members to ensure efficient workflow in repair shop.
  • Assisted in training new mechanics on best practices and safety protocols.
  • Maintained accurate records of repairs and services performed.
  • Enhanced customer satisfaction by delivering timely service and quality repairs.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Representative for Dish networks

Teletech
- 01.2017
  • Top Performer in Sales and customer experience serving customers via, telephone, email and chat collaboration with leadership and peers to share best practices.

Chapingo Autonomous University
01.2005 - 01.2014
  • I started teaching English to 5 groups in Agricultural Economics, Later I was assigned to teach Geographic Information Systems and GPS Management for the Fifth year of engineers. I was promoted in 2008 and had my first Project where S.M.A.T.I. “Early flood warning” took place and was implemented in the Municipality of Chihuahua. This alerted the community for Floods before it happened, System is still working to today's date. Managing successful projects of this kind got me promoted to researcher in where I developed Drones for arial photogrammetry to lower costs in satellite images. Purchased by the University achieving this goal, I collaborated with the different Areas in the University having under my responsibility several projects managing over 50 Engineers to accomplish Goals on time. Prioritizing government and private projects increasing productivity by 20% using our own images and software. Managed and implemented Fiber Optic structure for the 11 campus in the university collaborating and setting up the cybersecurity project for 300 IP cameras.

I.N.I.F.A.P Mexico city
01.2003 - 01.2004
  • System analyst Specialist in Digital Cartography and developer of geographic information systems. My responsibility was to digitalize the whole Mexican Republic adding polygon's with databases in Series 3 for INEGI managing all the vegetation and forestry layers.

Salesman

Hardware store “El Surtidor”
01.2002 - 01.2003
  • Attended customers in Store and created business proposals for potential customers.

Bilingual Agent

Travel agency “Viajes Marbar”
01.2001 - 01.2002
  • Handled inbound and outbound calls managed Sabre software to expedite airline tickets, managed and organized business and pleasure trips. At this time, was married and was studying at the same time. Learning CRM from school and practice at work.

Furniture salesman
01.2000 - 01.2001
  • Door to door sales top salesman selling bed sheets.

Education

Mechanical engineering

Universidad Autonoma Chapingo

Certificate - Technical computer system analyst and programmer degree

ICO
01.2003

High School Diploma - undefined

Harding Center Hill High
01.2000

Middle School Diploma - undefined

Westem View Middle School
01.1997

Skills

  • Operating systems: Mac/Linux, Windows, Ubuntu/Red Hat
  • Software: MS Office, Word, Excel, PowerPoint, One note, SharePoint Teams, Yammer, Skype, Project Manager, Visual basic, C, Corel Draw, Photo shop among others
  • Operations management
  • Business management
  • Business planning

Accomplishments

  • Cumbre winner AT&T 2022
  • Best of the best AT&T 2022
  • Achievers Club AT&T 2022
  • Best MI60 AT&T 2022
  • Top seller as Agent in the LOB 2019-2021
  • Top seller Dish Networks. Teletech 2018
  • Best innovative project S.M.A.T. Chapingo 2013.
  • Help desk Chapingo online chat fastest resolution award 2008
  • National forestry inventory program Mexico I.N.I.F.A.P, 2003.
  • Business owner grocery Store.

Certification

  • GIS Mapping Erdas certificate
  • Robotics electronic and hydraulic automatization.
  • Cisco broadband routing programming certification.
  • Geographic information systems management and hydrological basin analysis for environmental impact.
  • Set-up and programming of fixed-wing air units.
  • Basic aviation course.
  • Interactive Graphics Systems “Geomedia”
  • Management in commercial forest plantations.

LANGUAGES

ENGLISH
SPANISH

Timeline

Owner

VECAM Groceries
02.2020 - Current

Business Representative

AT&T Grupo Servicios y Soporte
01.2019 - 01.2023

Mechanic

Rino Auto
01.2010 - 03.2017

Chapingo Autonomous University
01.2005 - 01.2014

I.N.I.F.A.P Mexico city
01.2003 - 01.2004

Salesman

Hardware store “El Surtidor”
01.2002 - 01.2003

Bilingual Agent

Travel agency “Viajes Marbar”
01.2001 - 01.2002

Furniture salesman
01.2000 - 01.2001

Graduate

MDP
- 01.2022

Representative for Dish networks

Teletech
- 01.2017

Certificate - Technical computer system analyst and programmer degree

ICO

High School Diploma - undefined

Harding Center Hill High

Middle School Diploma - undefined

Westem View Middle School

Mechanical engineering

Universidad Autonoma Chapingo

Hobbies and Interests

Motorcycles, mixed martial arts, traveling, meeting new friends and making new friends. Fpv flying

Customer experience

  • 120% Customer experience YTD
  • 115% NSR
  • 114% BPS
  • 100% Attainment

Engine rebuilds

My hobby is to remodel car's  old models  is my preference with upgrades that makes the Car improve. 

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Gil Vera Velasco