Gilberto Nuño Rodriguez
Guadalajara, Jalisco
Summary
Dynamic leader with a proven track record at The Call Gurus, enhancing campaign performance and leading teams to exceed goals. Expert in KPI tracking and client relationship building, demonstrated through increased lead generation and customer satisfaction. Skilled in best practices implementation and quality standards, ensuring top-notch service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Campaign Manager
The Call Gurus
01.2022 - Current
- Collaborated with cross-functional teams to align campaign objectives, goals, and grow opportunity
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Increased lead generation through data-driven audience.
- Trained and mentored supervisors in operations.
Manager Support Team
AT&T Mobility
03.2018 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Bakery Owner
Delicake
01.2015 - 01.2020
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
CNC Machine Operator/Program Coordinator
Arcadia Incorporated
09.2005 - 05.2014
- Properly loaded and unloaded materials in and out of machines.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Trained and coached new team members on proper machine set-up procedures.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Education
High School Diploma -
Castlemont High School
Oakland CA06.2005
Skills
- KPI Tracking
- Campaign support
- Best Practices Implementation
- Client Relationship Building
- Sales Leadership
- Quality Standards
- Sales tactics
- Technical support escalations
- Customer retention strategy
Traveling
Love to travel the world. So far I have visit 10 different Country's 5 in Europe 2 in South America 3 in North America and planning on visiting Asia and Africa next.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Campaign Manager
The Call Gurus
01.2022 - Current
Manager Support Team
AT&T Mobility
03.2018 - 11.2021
Bakery Owner
Delicake
01.2015 - 01.2020
CNC Machine Operator/Program Coordinator
Arcadia Incorporated
09.2005 - 05.2014
High School Diploma -
Castlemont High School
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