Gil David Rodriguez Moreno
CUSTOMER SERVICE
Nogales
Summary
Dynamic Customer Service Representative with extensive experience at SSG, adept at resolving complaints and enhancing customer satisfaction through active listening and problem-solving. Proven ability to manage high-stress situations while maintaining professionalism, resulting in increased loyalty and repeat business. Proficient in Microsoft Excel and committed to delivering exceptional service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SSG
12.2022 - 02.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
03.2019 - 10.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
DESERT VIEW
TUCSON, ARIZONA05-1993
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Time management
Call center experience
Decision-making
Team collaboration
Microsoft Excel
Computer proficiency
Complaint handling
Relationship building
Timeline
Customer Service Representative
SSG
12.2022 - 02.2023
Customer Service Representative
Teleperformance
03.2019 - 10.2022
High School Diploma -
DESERT VIEW