Gina Gonzales
San Antonio
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Employee Relations Manager
Saks Fifth Ave
10.2022 - 03.2023
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Fostered positive work environment through comprehensive employee relations program.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Passionate about learning and committed to continual improvement
- Paid attention to detail while completing assignments
- Worked well in team setting, providing support and guidance
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in team setting, providing support and guidance
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Administration Assistant/Business Service Center
University Of Texas At San Antonio
11.2015 - 10.2022
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Recorded expenses and maintained accounting records.
- Scheduled office meetings and client appointments for staff teams.
- Managed department budgets and generated financial reports for management review.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Prepared weekly employee work schedules to meet operational needs
- Executed record filing system to improve document organization and management
- Offered technical support and troubleshot issues to enhance office productivity.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Assistant Store Manager
Carters Inc
10.2013 - 11.2015
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
Receiving Manager
Michaels
09.2012 - 10.2013
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Monitored and managed stock levels of goods to verify availability of products.
- Kept work areas clean, safe and organized.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
Employee Relations Manager
Target
05.1997 - 09.2012
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Liaised between multiple business divisions to improve communications.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Organized and led staff orientation programs and training to promote collaboration.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Education
Associate of Arts - Social Sciences
Pima Community College
Tucson, AZ06.1984
High School Diploma -
Academy Of Tucson High School
Tucson, AZ06.1981
Skills
- Payroll Coordination
- Compensation and Benefits
- Staff Compensation
- Talent Management
- Employee Support
- Social Perceptiveness
- HR Guidance
- Time Management
- Training and Development
- Wages and Salary
- Forecasting Employment Needs
- Performance Review Management
- Critical Thinking
- New Employee Orientation
Timeline
Employee Relations Manager
Saks Fifth Ave
10.2022 - 03.2023
Administration Assistant/Business Service Center
University Of Texas At San Antonio
11.2015 - 10.2022
Assistant Store Manager
Carters Inc
10.2013 - 11.2015
Receiving Manager
Michaels
09.2012 - 10.2013
Employee Relations Manager
Target
05.1997 - 09.2012
Associate of Arts - Social Sciences
Pima Community College
High School Diploma -
Academy Of Tucson High School