Georgina Mendoza Mendoza

I am a strategic professional in sales and services management, ensuring regulatory compliance and billing accuracy across diverse sectors. With extensive experience in account support and overseeing strategic clients, I optimize processes to resolve conflicts and address new requests, enhancing operational efficiency.

I excel at building strong relationships with loyal customers, driving retention and repeat purchases. Additionally, I effectively manage collaborative efforts with operations and production teams, ensuring optimal product distribution and exceptional service delivery.

My proactive approach to implementing impactful marketing strategies not only boosts product visibility but also contributes to sustained business growth and the strengthening of enduring client relationships.

I managed special accounts nationwide, ensuring compliance with updated tax laws for electronic billing services. I was responsible for gathering requirements and defining service hours for maintenance contracts. I collaborated closely with the legal department to review contracts and clauses, guaranteeing adherence to company processes and guidelines.

My rapid response skills enabled me to cultivate strong relationships with clients, and I effectively monitored national branches to address the company’s needs and growth. Additionally, I crafted compelling proposals and templates while overseeing legal clauses to protect client privacy and rights, thereby ensuring our security as a trusted provider.

• Increased client satisfaction by effectively managing accounts receivable and payable processes.
• Contributed to team objectives in fast-paced environment.
• Developed and maintained strong working relationships with professionals within assigned territory.

As a Multinational Account Executive at Avaya, I managed sales of comprehensive hardware and software solutions tailored for the retail sector, identifying key accounts and driving revenue growth. My professional journey began at Lucent Technologies as a post-sale executive, where I honed my customer service skills.

I was a proven business leader who developed effective strategies and fostered organizational alignment. I achieved an impressive 120% quota attainment from 2002 to 2007, demonstrating my strong track record in IT and telecommunications sales. My innate ability to build and nurture relationships resulted in consistent revenue growth, managing key accounts such as Wal-Mart, American Express, and HP across Mexico and Latin America.

Recognized as the top executive for several consecutive years, my outstanding performance earned me the President Award in 2008, marking a significant milestone in my career.

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

I managed the special and personal accounts of the group, ensuring a personalized and meticulous service characterized by highly effective communication. The management of these key accounts was not only essential for meeting our clients' specific needs but also played a decisive role in strengthening loyalty and driving sustainable growth for the group. My commitment to excellence in sales contributed significantly to these outcomes.