Ginette Guillen Munoz
San Cristobal De Las Casas,Chiapas
Summary
Versatile and dynamic professional with a proven track record at TJ-Maxx Department Store, excelling in merchandise presentation and cross-cultural communication. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging expertise in retail experience and organization skills. Skilled in fostering team collaboration and driving process improvements, contributing to increased efficiency and service excellence.
Professional retail worker with experience in merchandise coordination and presentation. Adept at maintaining inventory accuracy and enhancing product displays to boost sales. Reliable team player focused on achieving store objectives and adapting to changing retail environments, showcasing organizational and communication skills.
Overview
28
28
years of professional experience
Work History
Merchandise Associate
TJ-Maxx Department Store
10.2018 - 04.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style, and color.
Store Associate/Cashier
Martinez, Inc.
05.2017 - 10.2017
- Processed wire transfers and check cashing transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Dessert & Salad Line Chef
Eddie's Merlot Restaurant
05.2015 - 05.2017
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Assisted in training new line chefs, sharing best practices for efficient food preparation and service consistency.
- Prepped daily menu items to quickly deliver upon request.
- I performed the duties of a dessert and salad chef during the day shift and volunteered for special restaurant events.
- Prepared the ingredients for the dishes necessary for the following day.
- Performed catering services on behalf of the restaurant for outdoor events by preparing desserts and salads.
National & International Customer Service
United Parcel Service (UPS)
01.1995 - 01.2005
- Reduced response times for international client inquiries, providing timely resolutions to issues and concerns.
- Built strong relationships with key stakeholders, leading to increased trust and collaboration among international partners.
- Collaborated with other departments to implement process improvements that led to increased efficiency in handling customer inquiries.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted customers in the preparation, packaging, and shipment of items for national and international destinations.
- Assisted management in collecting price data on merchandise for future purchasing by the company.
- Operated a cashier register machine, used copier machine, and answered the office's telephone.
Education
Associate of Arts - Tourism Business Administration
Universidad Intercontinental CDMX
Ciudad De Mexico, Mexico07-1987
Skills
- Retail experience
- Store organization
- Cash management
- Merchandise presentation
- Product rotation
Cross-cultural communication
Food safety
Food preparation
Cooking techniques
Organization skills
Time management
Telephone skills
Data entry
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Merchandise Associate
TJ-Maxx Department Store
10.2018 - 04.2023
Store Associate/Cashier
Martinez, Inc.
05.2017 - 10.2017
Dessert & Salad Line Chef
Eddie's Merlot Restaurant
05.2015 - 05.2017
National & International Customer Service
United Parcel Service (UPS)
01.1995 - 01.2005
Associate of Arts - Tourism Business Administration
Universidad Intercontinental CDMX
Similar Profiles
Makayla GallardoMakayla Gallardo
Customer Service Representative at MARMAXX-TJ Maxx Department StoreCustomer Service Representative at MARMAXX-TJ Maxx Department Store
Mariana Lopez DiazMariana Lopez Diaz
Department Supervisor at Tj Maxx Department StoreDepartment Supervisor at Tj Maxx Department Store
Jocelyn EscorciaJocelyn Escorcia
Admin Coordinator at MARMAXX-TJ Maxx Department StoreAdmin Coordinator at MARMAXX-TJ Maxx Department Store