Giovanna Salgado
Chula Vista
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged organizational skills and HIPAA compliance at Upperline Health. Fluent in Spanish, I excel in multitasking and customer service, significantly contributing to a positive, efficient workplace. My background includes roles at Baristi Coffee Roasters, showcasing my ability to adapt and achieve in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Barista
Baristi Coffee Roasters
04.2018 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Fast Food Service Assistant
Little Caesars Pizza
07.2019 - 07.2020
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Patient Care Coordinator
Upperline Health
08.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
High School Diploma -
San Ysidro High School
San Diego06.2018
Associate of Science - Psychology
Southwestern College
Chula Vista05.2024
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Spanish, Fluent
Timeline
Patient Care Coordinator
Upperline Health
08.2020 - Current
Fast Food Service Assistant
Little Caesars Pizza
07.2019 - 07.2020
Barista
Baristi Coffee Roasters
04.2018 - 07.2019
High School Diploma -
San Ysidro High School
Associate of Science - Psychology
Southwestern College
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