Giovanni Rodríguez
Senior Onboarding Engagement Manager
Alvaro Obregon, Mexico City,CMX
Summary
Seasoned technical consultant and advisor with a customer-centric approach, bringing over 14 years of expertise in video streaming, telecom, OTT platforms, and cloud technologies. Project manager on the brink of PMI certification, committed to delivering multimedia solutions and driving customer success.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Onboarding Engagement Manager
Brightcove
06.2019 - Current
- Provided tailored training to new clients, utilizing the functionality and capabilities of the Video Cloud platform to ensure successful project implementation.
- Offered best practices, use cases, and examples to guide new customers in setting up their accounts and adopting Brightcove products.
- Identified opportunities to enhance customer workflows in video publishing and future add-ons, resulting in a 7% reduction in churn, thus establishing pathways for customer success.
- Served as a customer advocate, communicating their requirements and providing feedback, including feature requests, to both product management and executive leadership when necessary. This increased the likelihood of mutual success and fostered long-term collaboration.
Value Added Services Engineer and Product Manager
Diamond Electronics (Polaroid Mexico)
06.2017 - 03.2018
- Provided technical advisory and conducted product demonstrations for consumer electronic devices to retail chains such as Walmart.
- Managed and contributed to the development of Android applications for Polaroid smart TVs at AMCO (América Móvil Contenido and Claro Video).
- Offered technical solutions and project management expertise for social programs within government agencies under the Ministry of Communications and Transportation in Mexico.
- Supervised a team consisting of 2 full-time employees and four contractors, fostering strong relationships with providers worldwide.
- Participated in stakeholder meetings with cross-functional teams, contributing to the definition of go-to-market strategies.
Integration Engineer and Solution Manager (Sales)
Ericsson (México)
05.2010 - 05.2017
- As a Solution Manager, provided technical documentation for business development, project planning, budget management, scheduling, forecasting, and life cycle management.
- Collaborated with functional management teams and business users to refine project scope and high-level business requirements for major projects.
- Managed installation, upgrade, and deployment projects, providing on-site direction for network engineers.
- Conducted training sessions for the Managed Services team on the operation, assistance, and troubleshooting of IZZI's IPTV platform (formerly Axtel TV).
- Led technical homologation of STBs to enhance user experience, addressing issues with the UI, and conducted ATPs to verify the functionalities of video services.
- Served as one of the key integrators of online video platforms for cable operators, including GVT in Brazil, Axtel in Mexico, and Cable & Wireless in Panama.
- Acted as the Technical Leader of the RAN Team, overseeing the installation and configuration of communication systems for mobile devices for clients in the U.S., including AT&T and T-Mobile.
- Did a three-month stint in Ericsson's graduate program.
Education
Bachelor of Science - Mechatronics Engineering
National Polytechnic Institute (IPN México)
Mexico City, Mexico 05.2001 -
Skills
Training and Development
Excellent Communication
Customer Relationship Management
Project Framework Engineering
Cross-Functional Collaboration
Team Leadership
Quality Assurance
Coaching and Mentoring
Project planning and development
Problem-Solving
Timeline
Senior Onboarding Engagement Manager
Brightcove
06.2019 - Current
Value Added Services Engineer and Product Manager
Diamond Electronics (Polaroid Mexico)
06.2017 - 03.2018
Integration Engineer and Solution Manager (Sales)
Ericsson (México)
05.2010 - 05.2017
Bachelor of Science - Mechatronics Engineering
National Polytechnic Institute (IPN México)
05.2001 -