Gisela Salazar Hernandez
Reynosa
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Supervisor
Cp360
11.2022 - 07.2025
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled interviews for candidates.
- Assisted with new employee onboarding .
- Provided guidance on employee relations and matters of corrective action action.
- Worked with team members 1 on 1 to enhance performance.
Customer Support Executive
Majorel
06.2020 - 07.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Teacher
SEP
08.2008 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor - Teaching English As A Second Language
Universidad Santander
TampicoBachelor - Design
UMAN
Reynosa12.2012
Skills
- Problem-solving
- Verbal and written communication
- Human resources support
- Employee relations
- Recruitment management
- Payroll processing
- Onboarding coordination
- Talent acquisition
Timeline
Supervisor
Cp360
11.2022 - 07.2025
Customer Support Executive
Majorel
06.2020 - 07.2022
Teacher
SEP
08.2008 - 06.2020
Bachelor - Teaching English As A Second Language
Universidad Santander
Bachelor - Design
UMAN
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