Gisela Santos
San Carlos
Summary
Accomplished Lead Receptionist at Hotel Coronado Inn, renowned for elevating customer service standards and streamlining front desk operations. Expert in billing, report generation, and fostering teamwork. Demonstrated prowess in organization and client relations, significantly enhancing team productivity and customer satisfaction.
Experienced with managing front desk operations, delivering exceptional customer service, and coordinating administrative tasks. Utilizes strong organizational abilities and effective communication to enhance workplace efficiency. Track record of fostering welcoming and professional environment for clients and team members.
Overview
3
3
years of professional experience
Work History
Lead Receptionist
Hotel Coronado Inn
01.2023 - 03.2024
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Administrative Assistant
Estación Puma, Coronado
01.2021 - 12.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Established administrative work procedures to track staff's daily tasks.
Education
Specialization Certificate - Microsoft Excel
Grupo Carver
Panama City, Panama12-2024
Bachelor of Science - Criminalistics And Forensic Sciences
UMECIT
Panama City, Panama05-2024
High School Diploma -
Centro Educativo San Carlos
San Carlos, West Panama, Panama12-2016
Skills
- Customer service focus
- Strong organization
- Billing and invoicing
- Report generation
- Front desk operations
- Phone etiquette
- Professional and polished presentation
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
Languages
English
Upper intermediate (B2)
References
Erika Ortega Vasquez – Logistics Manager - Agencias NHS.
Tel: (+507) 6200-7414
Rafael Altamiranda – Site Manager – Goldwind Service Company Panama
Tel: (+507) 6821-5137 Email address: raltamiranda@goldwindamericas.com
Juan Carlos Pandales – General Manager – Aduanas Pandales
Tel: (+507) 6253-6001 Email address: Juanpandales@gmail.com
Timeline
Lead Receptionist
Hotel Coronado Inn
01.2023 - 03.2024
Administrative Assistant
Estación Puma, Coronado
01.2021 - 12.2022
Specialization Certificate - Microsoft Excel
Grupo Carver
Bachelor of Science - Criminalistics And Forensic Sciences
UMECIT
High School Diploma -
Centro Educativo San Carlos
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