Hi, I’m
Gisela Tornel
Mexico
Summary
Dynamic and results-oriented Account Manager with over 10 years of experience in fintech, SaaS, and banking. Proven ability to lead multidisciplinary teams, manage high-stakes client relationships, and deliver exceptional results in customer success, renewals, and strategic growth initiatives. Adept at stakeholder engagement, contract negotiations, and utilizing data-driven insights to drive revenue and foster long-term partnerships. Seeking to leverage expertise in leadership and customer-centric strategies as an Account Director at Insider.
Overview
9
years of professional experience
Work History
FINVERO
Enterprise Key Account Manager
07.2024 - Current
Job overview
- Led multidisciplinary teams across engineering, product, and marketing to achieve operational success, resulting in +800k applications, 40k loans granted, and +250M MXN in revenue
- Developed and implemented features to enhance performance and attract new financial players, driving market competitiveness
- Designed and executed growth initiatives to expand client portfolios, resulting in a 15% increase in active customer engagement over two quarters
JEEVES
Sr. Key Account Manager LATAM
01.2022 - 06.2024
Job overview
- Managed a client portfolio of 200+ accounts, ranging from SMEs to large enterprises, ensuring exceptional customer satisfaction and retention
- Spearheaded the onboarding process, support systems, and product launches, driving adoption and improving customer experiences
- Collaborated with cross-functional teams to launch new products and services, boosting product adoption rates by 35%, generating US$6M in GTV and US$1M in ARR
GRUPO SALINAS
Sr. Business Relationship Manager
11.2020 - 12.2021
Job overview
- Directed the migration of self-service customers in international payment processes across 1,800+ branches, improving operational efficiency
- Established communication strategies with stakeholders to align organizational goals
GRUPO SALINAS
Digital Transformation Sr. Manager
01.2020 - 10.2020
Job overview
- Reduced churn rate from 15% to 1% in international money transfers within one month through strategic interventions
- Led cross-functional teams to align organizational objectives with customer success milestones
BROXEL
Sr. Key Account and Product Manager
11.2017 - 11.2019
Job overview
- Designed, developed, and launched a Virtual Card project, achieving 120,000 transactions in the first year, totaling MXN$2,700 MDP in volume
- Improved operational efficiency by 40% in the second year while securing partnerships with 300+ companies
- Oversaw contract renewals, delivering a 100% renewal rate by strengthening relationships and providing tailored solutions
BROXEL
Sr. Business Relationship & Customer Success Manager
03.2016 - 10.2018
Job overview
- Relaunched a flagship product, Mejoravit, allocating 50,000+ credits within 12 months and exceeding customer expectations
- Implemented a biometric system to prevent identity theft, safeguarding $2.5 MDP in client assets
Education
INESDI
Master from Customer Experience
04-2026
Universidad Panamericana
Bachelor of Science from Economics
01.2002
Skills
- Stakeholder Management
- Stakeholder Management
- Contract Negotiation
- Strategic Growth Planning
- Customer Retention & Success
- Leadership & Team Collaboration
- Data-Driven Decision Making
- Cross-Functional Team Coordination
Technical Skills
Salesforce, HubSpot, Microsoft Office, Slack
Languages
Spanish
English
German
Timeline
Enterprise Key Account Manager
FINVERO
07.2024 - Current
Sr. Key Account Manager LATAM
JEEVES
01.2022 - 06.2024
Sr. Business Relationship Manager
GRUPO SALINAS
11.2020 - 12.2021
Digital Transformation Sr. Manager
GRUPO SALINAS
01.2020 - 10.2020
Sr. Key Account and Product Manager
BROXEL
11.2017 - 11.2019
Sr. Business Relationship & Customer Success Manager
BROXEL
03.2016 - 10.2018
Universidad Panamericana
Bachelor of Science from Economics
INESDI
Master from Customer Experience
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