Gisel Jasey Salazar Gutierrez
Nogales, Sonora
Summary
Dynamic Customer Service Representative with a proven track record at RDI Ultimate Strategic Solutions, adept at resolving conflicts and enhancing customer loyalty through active listening and empathy. Skilled in problem resolution and data entry, I leverage strong product knowledge to deliver tailored solutions, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
RDI Ultimate Strategic Solutions
12.2020 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate -
Tecnica #80
La Mesa, 84107 Agua Zarca, Son.07-2015
Certificate -
Mission View Elementary School
2600 S 8th Ave, Tucson, AZ 85713, EE. UU.06-2011
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Microsoft Excel
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
RDI Ultimate Strategic Solutions
12.2020 - 02.2025
Certificate -
Tecnica #80
Certificate -
Mission View Elementary School
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