Gisell Macias Garcia
Customer Service
Aguascalientes,AGU
Summary
Proven Supervisor of Operations at Teleperformance, adept in leveraging excellent communication and Microsoft Office skills to enhance team productivity and customer satisfaction. Specialized in conflict resolution and efficient workload management, achieving significant improvements in workplace harmony and operational efficiency. Committed to continual improvement and professional development.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Centris
03.2019 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Supervisor of Operations
Teleperformance
01.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
05.2001 -
Skills
Communication
People skills
Customer Service
Amazon Soft-Phone Tool
Problem-Solving
Microsoft Office
Excel
Timeline
Supervisor of Operations - Centris
03.2019 - Current
Supervisor of Operations - Teleperformance
01.2018 - 01.2019
O.D. Wyatt High School - High School Diploma,
05.2001 -