Giselle Emily Campos
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
riveras salva tex mex
Princeton, Texas
04.2024 - Current
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Waitress Supervisor
texas roadhouse
Dallas, Texas
08.2023 - 02.2024
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Analyzed financial reports such as sales data and labor costs for management review.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Monitored cash register operations during shifts for accuracy of transactions.
- Resolved customer complaints in a timely manner with professionalism.
Customer Service Representative
Tuff Shed
Lancaster, Dallas
06.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
Salesperson
momentum solar
Allen, Texas
03.2021 - 02.2022
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Participated in trade shows, conferences, and other marketing events.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
High School Diploma -
Scurry Rosser High School
Scurry, Texas 05-2022
Skills
- Memory retention
- Point of Sale (POS) system operations
- Contract Preparation
- Product Sales
- Upselling
- Payment Processing
- Scheduling
- Data Entry
- Complaint resolution
- Paperwork Processing
- Call Management
- Data Collection
- Customer Service
- Interpersonal Skills
- Customer Support
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Restaurant Waiter
riveras salva tex mex
04.2024 - Current
Waitress Supervisor
texas roadhouse
08.2023 - 02.2024
Customer Service Representative
Tuff Shed
06.2022 - 08.2023
Salesperson
momentum solar
03.2021 - 02.2022
High School Diploma -
Scurry Rosser High School