Geovanni Jimenez Piceno

• Daily Operations Management

- Oversee the daily operations of the service center, sales location, or production plant of Tesla.
- Ensure all operational processes are efficient, effective, and meet the company's established quality standards.

• Customer Service & Experience

-Act as the main point of contact between customers and the operations team, ensuring customer expectations are met or exceeded.
-Manage and resolve customer issues related to service or vehicle delivery.

• Process Optimization

-Identify areas of improvement within operational processes, working with other teams to implement solutions that enhance efficiency and reduce costs.
-Help implement changes to procedures that improve quality and response times.

• Data Analysis & Reporting

-Collect and analyze operational data to make informed decisions and provide recommendations to management.
-Ensure accuracy in operational reports and track key performance indicators (KPIs).

• Inventory & Logistics Management

-Oversee logistics operations, including inventory management, supplies, and materials.

-Collaborate with sales and service teams to coordinate vehicle and parts deliveries.

• Teamwork & Communication

-Work closely with other departments such as sales, engineering, customer service-
-Maintain continuous communication with leadership teams to report on progress and operational needs.

• Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
• Assisted in negotiating contracts with key clients, securing favorable terms that supported company objectives and revenue goals.
• Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
• Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
• Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
• Simultaneously handled multiple tasks while remaining calm during challenging calls.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.