Glenda Lazalde Alarid
Ensenada
Summary
Dynamic Bilingual Interpreter with a proven track record at Kelly Services, enhancing client satisfaction through exceptional bilingual support and confidentiality adherence. Leveraged fluency in English and Spanish, and cross-cultural communication to facilitate clear interpretations across various industries. Achieved a significant increase in client satisfaction, demonstrating strong problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Bilingual Interpreter
Kelly Services
Remote
04.2023 - Current
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
- Improved understanding between parties through simultaneous interpretation during meetings, conferences, and negotiations.
- Aided law enforcement agencies in investigations involving non-English speaking suspects or witnesses by providing critical interpretation assistance.
- Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
- Optimized workflow efficiency by developing a reliable system for organizing and prioritizing translation requests from multiple departments or clients simultaneously.
- Enhanced communication by providing accurate and timely interpretations for clients in various industries.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Offered language instruction to help clients improve language skills.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations between foreign language-speaking clients and others.
- Stayed current on new expressions and cultural changes impacting language translation.
- Attended training programs to improve professional knowledge and interpretation skills.
- Developed and maintained glossary of technical terms.
- Supported human resources departments in recruiting bilingual employees through evaluation of language proficiency levels.
Bilingual Interpreter
CCSI
Ensenada, Baja California, Mexico (Remote)
02.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Proprietor
Chimeneas FC
Tijuana, Baja California, Mexico
06.2011 - 10.2017
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Provided customer service on accounts and resolved problems.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Completed more than 124 orders per year from 2011 through 2017 with 100% customer satisfaction rate.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
- Streamlined business operations for improved efficiency with the implementation of new management techniques.
- Surpassed revenue objectives year over year through strategic promotional plans.
- Formulated business plan to launch company services and signed new accounts.
- Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
- Brought in more than $446,400 in revenue per year from 2011 through 2017.
- Trained, motivated and disciplined team of 6 safety, adequacy, and timely PR professionals.
- Implemented innovative inventory management systems to reduce costs and improve product availability.
- Dominated north-western market for general chimney service businesses.
- Maximized resource utilization, reducing waste while increasing overall operational efficiency.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Santana High School
Santee, California06.1989
Skills
- Fluent Bilingualism
- Fast Thinking
- Cross-cultural communication
- Accuracy and Precision
- Memory retention
- Note-taking Techniques
- Vocabulary expansion
- Sight Translation
- Idiomatic Expressions
- Terminology research
- Interpretation Equipment Use
- Subject matter expertise
- Non-verbal Cues
- English and Spanish Fluency
- Professional ethics
- Relationship Building
- Client Support
- Client Confidentiality
- Interpersonal Communication
- Records Management
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Task Prioritization
- Team building
- Multitasking
- Client Service
- Business Communications
- Grade-Level Translation
- Information Interpretation
- Accurate Translation
- Decision-Making
- Personnel Training
- Consecutive Translation
- Student Education
- Ace Translator
- Confidential Information Protection
- Services Determination
- Translation Requirements Outline
- Word Conflict Resolution
- External Communications
- Regulatory Compliance
- Information Sourcing
- Work Process Training
- Personnel Supervision
- Teacher Education
- Proofreading
- Student Assistance
- Staff Education
- Ethical Codes Adherence
- Transcribing
- Time Management
- Needs Assessment
- Accuracy Verification
- Original Text Review
- Public Education
- Fee Determination
- Courtroom Procedures
- Reference Material Sourcing
- Author Collaboration
- Organizational Skills
- Written Communication
- Parent Education
- Word Conflict Identification
- Analytical Thinking
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
- Empathetic and sympathetic
- Patience
- Perseverance
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Bilingual Interpreter
Kelly Services
04.2023 - Current
Bilingual Interpreter
CCSI
02.2022 - 01.2023
Proprietor
Chimeneas FC
06.2011 - 10.2017
High School Diploma -
Santana High School