Summary
Overview
Work History
Education
Skills
Work Availability
MILITARY
Quote
Timeline
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GLENN MALONEY

Customer Service Representative, Reservations Sales, Entrepreneur
Arlington,TX

Summary

Seasoned Representative knowledgeable about selling in B2C environments. Dedicated customer service professional which excels in driving sales and building customer relationships. Identifies new business opportunities and creates key client relationships. Utilizes superior communication, presentation and time management skills to achieve maximum sales. Solid team player with outgoing, positive demeanor. Motivated networker with expertise in cold calling, strategic planning and task prioritization, focused on maximizing efficiency and sales success.

Overview

44
44
years of professional experience
4
4
years of post-secondary education

Work History

Ride-Share Transportation Specialist

UBER Technologies /Self Employed
New York City / Dallas , Texas
01.2011 - 06.2019
  • Carried out day-day-day duties accurately and efficiently.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to
    help wherever needed.
  • Worked flexible hours; night, weekend, and holiday
    shifts.
  • Actively listened to customers' requests, confirming
    full understanding before addressing concerns.
  • Averaged over 20-25 Trips per Day.

CEO/Transportation Entrepreneur

Passion/Exquisite Limousines & Car Service
Tampa/West Palm Beach, FL
01.2000 - 10.2010
  • Launched Car Service with 1 Town Car.
  • Spearheaded expansion to 5 SUV limousines and 3 Town cars in 5 years.
  • Managed day-day-day duties accurately and efficiently.
  • Committed to exceptional level of service to each customer by listening to concerns and questions.
  • Increased company revenue by 300% in first 2 years,
    through aggressive new market strategies.
  • Redesign company focuses, 60% of service revolved around airport transport, 20% revolved around business travel, 20% revolved around Weddings, Graduation and Prom Season.
  • Connected partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Orchestrated productive relationships with industry partners and competitors to support strategic business objectives.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.

Customer Service Representative/Sr. NOC Technician

AT&T Inc.
New York City, NY
08.1974 - 10.1999
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Cabling and installed data drops for new node installations.
  • Performed necessary maintenance to support network availability.
  • Performed tracing and patching operations for copper networks, including Cat 5e and Cat 6 cabling.
  • Fiber Optic installations and services.
  • T1, T3 and OC3 installation and Network Upgrade.
  • Provided detailed reporting on all performed maintenance and repairs to support overall network health and recovery efforts.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Education

Certificate of Completion - Blockchain A-Z / Complete Developer's Guide

Udemy Online Courses
SAN FRANCISCO, USA
09.2020 - 11.2020

Certificate of Completion - Blockchain: Ethereum And Solidity

Udemy Online Courses
SAN FRANCISCO, USA
06.2020 - 08.2020

No Degree - Electronic Engineering/Computer Programming

Southern Polytechnic State University
Marietta, GA
09.1984 - 05.1985

Associate of Arts - Arts And General Studies

C.U.N.Y. – Queens College
Flushing, NY
09.1976 - 06.1978

Skills

Customer Relations Specialist

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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MILITARY

U.S. NAVY / USS. ENTERPRISE
SAN DIEGO, CA. 1986-1992
References: Available upon request

Quote

“If you want to become successful, seek to become a person of value.”
Myles Munroe

Timeline

Certificate of Completion - Blockchain A-Z / Complete Developer's Guide

Udemy Online Courses
09.2020 - 11.2020

Certificate of Completion - Blockchain: Ethereum And Solidity

Udemy Online Courses
06.2020 - 08.2020

Ride-Share Transportation Specialist

UBER Technologies /Self Employed
01.2011 - 06.2019

CEO/Transportation Entrepreneur

Passion/Exquisite Limousines & Car Service
01.2000 - 10.2010

No Degree - Electronic Engineering/Computer Programming

Southern Polytechnic State University
09.1984 - 05.1985

Associate of Arts - Arts And General Studies

C.U.N.Y. – Queens College
09.1976 - 06.1978

Customer Service Representative/Sr. NOC Technician

AT&T Inc.
08.1974 - 10.1999

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GLENN MALONEYCustomer Service Representative, Reservations Sales, Entrepreneur