Gloria Ibarra
Customer Service Bilingual Agent
Zapopan
Summary
Driven professional with a proven track record at Woman Boutique, enhancing customer satisfaction and boosting sales through expert product recommendations and exceptional service. Skilled in cash handling and Microsoft applications, with a strong ability to foster teamwork and collaboration. Demonstrated cultural awareness and problem-solving abilities, contributing significantly to store success.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
Woman Boutique
Zapopan; Jalisco; Mexico
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customer.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Supported store management in planning and executing seasonal promotions and sales events.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Technical Support Representative
Alorica
Tlaquepaque; Jalisco; Mexico
02.2018 - 01.2020
- Delivered exceptional driver service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to drivers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved driver satisfaction by providing timely and accurate technical support for various software and hardware issues.
Medical Assistant
Western Medical Center
Anaheim; California; United States
10.2002 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Herbolaria - Properties And Benefits of Plants
Instituto De Capacitación Lagos De Moreno
Zapopan; Jalisco; Mexico 10.2023
Flores De Bach - Properties of Flowers And The Effect.
Instituto De Capacitación Lagos De Moreno
Zapopan; Jalisco; Mexico 06.2023
Bachiller - Basic Subject To Adhere To Higher Education
Bachillerato Autoplaneado Mixto
Zapopan; Jalisco; Mexico 07.2014
Medical Assistance (Back Office) - To Assist A Physician in Minor Procedures.
Regional Occupational Program in Orange County
Anaheim; California; United States 06.2002
Skills
Cash Handling
Sales trends
Cultural Awareness
Dependable and Responsible
Written Communication
Good Telephone Etiquette
Active Listening
Self-Motivated
Flexible and Adaptable
Teamwork and Collaboration
Excellent Communication
Problem-Solving
Microsoft applications proficiency
Store opening and closing
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Retail Sales Associate
Woman Boutique
06.2022 - Current
Technical Support Representative
Alorica
02.2018 - 01.2020
Medical Assistant
Western Medical Center
10.2002 - 02.2005
Herbolaria - Properties And Benefits of Plants
Instituto De Capacitación Lagos De Moreno
Flores De Bach - Properties of Flowers And The Effect.
Instituto De Capacitación Lagos De Moreno
Bachiller - Basic Subject To Adhere To Higher Education
Bachillerato Autoplaneado Mixto
Medical Assistance (Back Office) - To Assist A Physician in Minor Procedures.
Regional Occupational Program in Orange County