Gloria Saylor
San Diego, Chula Vista
Summary
Dynamic hospitality professional with proven expertise in customer service and cash handling, honed at Sushi&Galbi and Mendocino Farms. Excelled in guest engagement and maintaining high service standards, even during peak times. Skilled in fostering positive relationships and efficiently resolving complaints, demonstrating a strong work ethic and memory retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sushi&Galbi
National City
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Hospitality Worker
Mendocino Farms
Mission Valley
03.2021 - 02.2022
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Developed and maintained positive relationships with guests for satisfaction.
- Capable to cover any position hospitality: Host, Register, Runner,Phones/ Bagging and Expo.
Education
High School -
Santillana Del Mar
Rosarito BC México 06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
Certification
Food Handlers Card
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Server
Sushi&Galbi
02.2022 - Current
Hospitality Worker
Mendocino Farms
03.2021 - 02.2022
High School -
Santillana Del Mar