Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GLORIA GABRIELA AVILA RONQUILLO

Summary

Dynamic Corporative Accounts Manager at Grupo Safe Fit Internacional, adept at enhancing client loyalty through tailored account management and strategic planning. Proven track record in optimizing internal processes and fostering team collaboration. Strong communicator with effective organizational skills, driving revenue growth and client retention while navigating complex client needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Corporative Accounts Manager

Grupo Safe Fit Internacional
01.2021 - Current
  • Development of strategic plans to optimize the growth and retention of corporate accounts. Increase customer loyalty through optimized and personalized account management by creating benefits and perks plans based on a Loyalty Program.
  • Resolve complex client problems in a personalized manner, with professionalism and preserving long-term relationships.
  • Negotiate special prices, service agreements, terms of sale, and contract management.
  • Manage the corporate client portfolio, maintaining adaptability across various industries and their needs.
  • Manage and administer customized portfolios for each client. Selecting the right products based on client needs, market opportunities, product specifications, and applicable regulations.
  • Optimize internal communication between departments to address customer requests efficiently and accurately.
  • Coordinate and guide the sales team to tailor services to the needs of corporate clients.
  • Monitor after-sales service at the operational and commercial levels to optimize results and maintain the loyalty and satisfaction of our corporate clients.
  • Improve the service experience for these accounts through feedback, fostering positive relationships with key accounts to strengthen business partnerships.
  • Manage the portfolio of accounts and projects to drive increased revenue and client retention. Create and coordinate sales committees to replicate successful projects across the country (USA-MEXICO).
  • Work with the sales team to collaboratively achieve goals, meeting or exceeding personal quotas.
  • Train, supervise, and guide area managers to improve practices and standards, fostering a high-performance teamwork culture.
  • Attend weekly, monthly, and quarterly sales meetings/trainings.
  • Contribute to the marketing of international sales and brand promotion events. Identify new business opportunities through calls, networking, marketing, and database leads.
  • Identify new opportunities and trends in the industries to drive growth and revenue for corporate accounts, adjust and adapt our strategies, achieving maximum effectiveness in the market.
  • I meet with clients to analyze and determine their needs, tailor solutions, and close deals. I review their current services and expand sales opportunities.

Steering Committee

Grupo Safe Fit Internacional
01.2021 - Current
  • Contribute to team goals in a fast-paced environment.
  • Coordinate with internal teams to achieve smooth operations and customer satisfaction by reducing errors and improving efficiency.
  • Collaborate on daily operations, working efficiently and productively with all team members.
  • Work well as a team player, providing support and guidance.

Accounts Receivable Manager

Grupo Safe Fit Internacional
01.2010 - 12.2020
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, and checks.
  • Verified discrepancies and resolved clients' billing issues
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Processed incoming payments in accordance with established financial policies.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
  • Established credit limits based on thorough risk assessments, minimizing potential losses.
  • Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
  • Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
  • Optimized payment collection methods, introducing flexible payment options for clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with established internal controls and policies.

Customer Service Manager

Grupo Safe Fit Internacional
01.2009 - 01.2010
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Process customer purchase orders from start to finish. Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Optimized workflow processes to maximize efficiency while maintaining commitment to client satisfaction.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Coordinated with product development team to address frequent customer issues.
  • Developed customer service manual to standardize procedures across all departments.

Front Desk Team Member

Fiesta Inn
11.2006 - 10.2007
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Managed high call volumes, providing prompt assistance with reservations, cancellations, and general information.
  • Assisted in training new hires on front desk procedures, serving as a knowledgeable resource for colleagues.
  • Facilitated smooth group arrivals by organizing room assignments and coordinating necessary preparations ahead of time.
  • Collected room deposits, fees, and payments.
  • Trained new staff members in customer service techniques and hotel operations.

Design Engineering Clerk

Yazaki Design Center
08.2005 - 10.2006
  • Analysis, review and execution of changes to designs submitted from Canton, MI.
  • Streamlined design retrieval, meticulously filing documents both physically and electronically, and properly adding changes sent it out from Canton, MI.
  • Review and capture of designs and their components for correct monitoring of the BOM.
  • Reduced errors in designs data entry by carefully inputting information into computer systems with attention to detail.

Education

BBA - BUSINESS

UNIVERSIDAD AUTONOMA DE CIUDAD JUAREZ (UACJ)
Ciudad Juárez, Chihuahua, Mexico
12-2010

Skills

  • Effective verbal and written communication

  • Strong ability to adjust to changing situations

  • Effective organizational skills

  • Dedicated to professional development

Certification

· Dale Carnegie "Effective Communications & Human Relations" (2016)

· Dale Carnegie "Skills for Success" (2016)


COACHING COURSES

· Leadership in Management (2020)

· Leadership in Institutional Companies (2020)

· Leadership & Resilience in time of crisis (2020)

· Professional & Personal Communications (2019)

· Business Mindset (2022)

· Continuous Improvement (2019)

· Sales: New generation & way to sell (2021)

· Customer Service Experience: Improvement (2021)

· Virtuous Teams (2015)

· Transactional Analysis (2021)

· Emotional Intelligence (2021)

· Positive habits & work skills (2022)

· High impact presentations (2024)

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Corporative Accounts Manager

Grupo Safe Fit Internacional
01.2021 - Current

Steering Committee

Grupo Safe Fit Internacional
01.2021 - Current

Accounts Receivable Manager

Grupo Safe Fit Internacional
01.2010 - 12.2020

Customer Service Manager

Grupo Safe Fit Internacional
01.2009 - 01.2010

Front Desk Team Member

Fiesta Inn
11.2006 - 10.2007

Design Engineering Clerk

Yazaki Design Center
08.2005 - 10.2006

BBA - BUSINESS

UNIVERSIDAD AUTONOMA DE CIUDAD JUAREZ (UACJ)

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GLORIA GABRIELA AVILA RONQUILLO