Gloria Itzel Cuevas Chávez
Querétaro City
Summary
As a Customer Service Trainee at TMD Friction, I provide logistic support to national and international customers, request shipments, update the system, and assist the sales department. I use SAP and ERP systems to manage and analyze data, and communicate effectively in English with clients via email or meetings. I have contributed to the optimization of the customer service process and the satisfaction of the customers.
I am also pursuing a degree in International Business at Universidad Politécnica de Querétaro, expected to graduate in 2024. I have gained valuable experience as a Material Planning Trainee at Diehl Controls, where I followed up with foreign suppliers, updated the ERP system, and supported the production and warehouse department. I am motivated to learn and apply my skills in different areas of business, and to collaborate with diverse teams and organizations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Trainee
TMD Friction México
11.2023 - Current
- Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients.
- Streamlined communication processes by implementing effective CRM tools for better tracking and resolution of customer issues.
- Manage administrative accounts by supplier, manufacturing and shipping accounts.
- Enter orders/deliveries on time.
- Invoicing / re-invoicing / credit notes for orders.
- Keeping the system up to date with respect to active prices and products.
- Follow up on quality complaints / credits.
- Tracking of all shipments and deliveries.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information using the correct methods and tools.
Material Planning Intern
Diehl Controls México
05.2023 - 08.2023
- Follow-up of foreign suppliers.
- Updating of ERP system.
- Advanced SAP management.
- Ensure consistent and adequate supply of materials required for production.
- Coordinate with other departments regarding production targets, deadlines, payments to suppliers, etc.
- Tracking production volume and monitoring customer demand patterns and buying trends.
- Management of inventory problems, schedule changes and cancellations.
Education
Universidad Politécnica De Querétaro
Querétaro City, Querétaro, Mexico12.2024
No Degree - Manufacturing Technology Engineering
Universidad Politécnica De Querétaro
Querétaro City, Querétaro, Mexico08.2022
High School Diploma -
Cobaq 17 Constitución De 1917
Querétaro City, Querétaro, Mexico08.2020
Skills
- Data entry proficiency
- Data Analysis
- SAP
- TeamWork
- English
- Business Analysis
Additional Information
Programmes.
- Office
- SolidWorks
- C++
- SAP
- MATLAB
- Minitab
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative Trainee
TMD Friction México
11.2023 - Current
Material Planning Intern
Diehl Controls México
05.2023 - 08.2023
Universidad Politécnica De Querétaro
No Degree - Manufacturing Technology Engineering
Universidad Politécnica De Querétaro
High School Diploma -
Cobaq 17 Constitución De 1917
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