Gollely Guadalupe Gutierrez Villanueva
Brownsville
Summary
Dynamic professional with a proven track record at Advanced Call Center Technologies LLC, excelling in client support and problem-solving. Bilingual in English and Spanish, I enhance customer satisfaction through active listening and detail-oriented data management. Recognized for streamlining processes and fostering team collaboration to achieve operational excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
05.2024 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information, enhancing customer understanding and satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service quality and response times.
English Teacher
Coordinacion De Ingles Estado De Tamaulipas
10.2010 - 04.2022
- Developed engaging lesson plans to enhance student comprehension and participation.
- Implemented effective classroom management strategies to foster a positive learning environment.
- Utilized diverse instructional methods to accommodate varying learning styles and needs.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Participated in professional development workshops to refine teaching skills and methodologies.
- Communicated regularly with parents regarding student performance and classroom activities.
- Integrated technology into lessons to improve engagement and accessibility of materials.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Developed and executed detailed lesson plans, aligning with curriculum standards and student needs.
- Adapted teaching materials for virtual learning platforms, ensuring continuity of education during remote learning periods.
- Coordinated with school's special education team to adapt lessons for students with learning differences, ensuring inclusive learning environment.
- Created inclusive classroom environment, fostering respect and mutual understanding among students of diverse backgrounds.
- Assisted in development of college and career readiness programs.
Assistant Manager
Check Cash Pacific, Inc
03.2000 - 08.2009
- Led team in achieving operational efficiency through process optimization and workflow enhancements.
- Developed training programs to improve employee performance and ensure adherence to company standards.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Coordinated cross-departmental projects, enhancing communication and collaboration among teams.
- Implemented performance metrics to monitor staff productivity and identify areas for improvement.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Conducted regular audits to ensure compliance with industry regulations and company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Arts - Education
Esc Normal Particular
Heroica Matamoros, Tamaulipas, Mexico01-2014
GED -
Mt Hood Community College
Gresham, OR.06-2007
Skills
- Client support
- Proficient in active listening
- Problem-solving skills
- Detail-oriented data management
- Fluent in English and Spanish
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
05.2024 - 04.2025
English Teacher
Coordinacion De Ingles Estado De Tamaulipas
10.2010 - 04.2022
Assistant Manager
Check Cash Pacific, Inc
03.2000 - 08.2009
Bachelor of Arts - Education
Esc Normal Particular
GED -
Mt Hood Community College
Similar Profiles
Sydney ByrdSydney Byrd
Customer Service Representative at Advanced Call Center Technologies, LLCCustomer Service Representative at Advanced Call Center Technologies, LLC
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Somkit D. KhammanySomkit D. Khammany
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Joshua NietoJoshua Nieto
Foot Wear Team Member at Academy Sports + OutdoorsFoot Wear Team Member at Academy Sports + Outdoors
Alexis GutierrezAlexis Gutierrez
Server Trainer, and Server at Bubba's 33Server Trainer, and Server at Bubba's 33