Customer experience leader with over a decade of expertise in strategy, digital transformation, and consulting. Proven track record of enhancing customer satisfaction, streamlining operations, and driving measurable results across financial services, telecom, retail, and consumer goods. Skilled in end-to-end process optimization, aligning cross-functional teams, and implementing customer-focused strategies to exceed business goals. MBA from Cornell University and Bachelor of Economics from Universidad Panamericana. Passionate about leveraging technology and data to elevate customer experiences and foster a culture of excellence and continuous improvement
Completed 1 full marathon and 4 half-marathons