Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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GRACE RABLING

GRACE RABLING

los Cabos

Summary

I bring six years of dedicated experience in hotel service and sales, with a strong focus on delivering delightful, memorable guest experiences. My passion for hospitality has taken me across various countries, where I've explored luxury offerings to better understand and anticipate guest needs. I specialize in sales campaigns and guest journeys that reflect the highest standards of modern service and personalized care.

Overview

8
8
years of professional experience

Work History

Receptionist-Concierge

One and Only Palmilla
04.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Reservations Agente/ PBX

Four Seasons
09.2024 - 04.2025
  • Sold premium room and residence options by understanding guest preferences and promoting luxury offerings.
  • Delivered five-star service standards, ensuring each guest received personalized attention and a memorable experience.
  • Answered and directed incoming calls, including guest inquiries, Aspire calls, and LQA (Leading Quality Assurance) evaluations.
  • Handled hotel reservation payments and refunds accurately, maintaining compliance with company policies and guest satisfaction.
  • Collaborated with various departments to ensure smooth communication and guest service resolution.

Waitress Supervisor

Pickled Duck
01.2024 - 01.2024
  • Managed table turnover rate effectively, allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.

Front Desk Spa

Amangani
01.2022 - 01.2023
  • Maintained a clean, organized, and welcoming front desk environment to ensure a positive experience for guests and staff.
  • Handled spa appointment bookings efficiently, matching guests with suitable services and time slots.
  • Collaborated with spa therapists to support seamless service delivery and uphold high-quality guest care.
  • Recommended and sold tailored spa treatments and packages, focusing on guest needs and overall wellness experience.

Reservations Agent/ PBX

Amangani
01.2022 - 01.2022
  • Assisted customers in booking hotel rooms efficiently and accurately, ensuring a smooth reservation experience.
  • Processed customer payments, including handling refunds and resolving billing issues promptly.
  • Responded to guest inquiries with courtesy and professionalism, delivering exceptional customer service.
  • Answered incoming phone calls and redirected them to appropriate departments as needed.

Server

3 Creek ranch
01.2021 - 01.2022
  • Collaborated closely with hosts, bussers, and kitchen staff to ensure timely and accurate delivery of food and beverages.
  • Consistently provided outstanding customer service, striving to exceed guest expectations with every interaction.
  • Supported the team by bussing tables, polishing silverware, and maintaining a clean, welcoming dining environment.
  • Actively promoted and up-sold daily specials and featured menu items to enhance the guest dining experience and boost sales.
  • Demonstrated a strong team-player attitude, contributing to smooth service flow and positive team dynamics.

Front Desk Agent

Spring Creek Ranch
01.2019 - 01.2022
  • Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Skilled in strategically upselling room categories to maximize revenue and enhance guest satisfaction.

Marketing Cordinator

Shot Designe
01.2018 - 01.2019
  • In charge of social media accounts, to increase followers, viewers, and marketing for different brands.
  • Creating content using videos, photography, and my creativity.
  • Focused on creating the most compelling marketing campaigns possible.

Education

Masters in Hospitality And Management

Le Cordon Bleu
Adelaide, Australia
02-2024

Communication -

Universidad Del Valle De Mexico
Querétaro City, Querétaro
01.2018

Skills

  • Microsoft PowerPoint
  • Effective Time Management
  • Teamwork
  • Ability to Multitask
  • Leadership
  • Adaptability
  • Communication Skills
  • Microsoft Office
  • Opera
  • SMS (Springer Miller System)
  • Book 4 Time
  • Customer Service
  • Team Management
  • Relationship Building
  • Conflict Resolution
  • Relationship Management
  • Adobe Photoshop
  • Adobe Illustrator
  • Customer/Client relations

LANGUAGES

Spanish
English

Timeline

Receptionist-Concierge

One and Only Palmilla
04.2025 - Current

Reservations Agente/ PBX

Four Seasons
09.2024 - 04.2025

Waitress Supervisor

Pickled Duck
01.2024 - 01.2024

Front Desk Spa

Amangani
01.2022 - 01.2023

Reservations Agent/ PBX

Amangani
01.2022 - 01.2022

Server

3 Creek ranch
01.2021 - 01.2022

Front Desk Agent

Spring Creek Ranch
01.2019 - 01.2022

Marketing Cordinator

Shot Designe
01.2018 - 01.2019

Masters in Hospitality And Management

Le Cordon Bleu

Communication -

Universidad Del Valle De Mexico

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