GRACE RABLING
los Cabos
Summary
I bring six years of dedicated experience in hotel service and sales, with a strong focus on delivering delightful, memorable guest experiences. My passion for hospitality has taken me across various countries, where I've explored luxury offerings to better understand and anticipate guest needs. I specialize in sales campaigns and guest journeys that reflect the highest standards of modern service and personalized care.
Overview
8
8
years of professional experience
Work History
Receptionist-Concierge
One and Only Palmilla
04.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Reservations Agente/ PBX
Four Seasons
09.2024 - 04.2025
- Sold premium room and residence options by understanding guest preferences and promoting luxury offerings.
- Delivered five-star service standards, ensuring each guest received personalized attention and a memorable experience.
- Answered and directed incoming calls, including guest inquiries, Aspire calls, and LQA (Leading Quality Assurance) evaluations.
- Handled hotel reservation payments and refunds accurately, maintaining compliance with company policies and guest satisfaction.
- Collaborated with various departments to ensure smooth communication and guest service resolution.
Waitress Supervisor
Pickled Duck
01.2024 - 01.2024
- Managed table turnover rate effectively, allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Front Desk Spa
Amangani
01.2022 - 01.2023
- Maintained a clean, organized, and welcoming front desk environment to ensure a positive experience for guests and staff.
- Handled spa appointment bookings efficiently, matching guests with suitable services and time slots.
- Collaborated with spa therapists to support seamless service delivery and uphold high-quality guest care.
- Recommended and sold tailored spa treatments and packages, focusing on guest needs and overall wellness experience.
Reservations Agent/ PBX
Amangani
01.2022 - 01.2022
- Assisted customers in booking hotel rooms efficiently and accurately, ensuring a smooth reservation experience.
- Processed customer payments, including handling refunds and resolving billing issues promptly.
- Responded to guest inquiries with courtesy and professionalism, delivering exceptional customer service.
- Answered incoming phone calls and redirected them to appropriate departments as needed.
Server
3 Creek ranch
01.2021 - 01.2022
- Collaborated closely with hosts, bussers, and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Consistently provided outstanding customer service, striving to exceed guest expectations with every interaction.
- Supported the team by bussing tables, polishing silverware, and maintaining a clean, welcoming dining environment.
- Actively promoted and up-sold daily specials and featured menu items to enhance the guest dining experience and boost sales.
- Demonstrated a strong team-player attitude, contributing to smooth service flow and positive team dynamics.
Front Desk Agent
Spring Creek Ranch
01.2019 - 01.2022
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Skilled in strategically upselling room categories to maximize revenue and enhance guest satisfaction.
Marketing Cordinator
Shot Designe
01.2018 - 01.2019
- In charge of social media accounts, to increase followers, viewers, and marketing for different brands.
- Creating content using videos, photography, and my creativity.
- Focused on creating the most compelling marketing campaigns possible.
Education
Masters in Hospitality And Management
Le Cordon Bleu
Adelaide, Australia02-2024
Communication -
Universidad Del Valle De Mexico
Querétaro City, Querétaro01.2018
Skills
- Microsoft PowerPoint
- Effective Time Management
- Teamwork
- Ability to Multitask
- Leadership
- Adaptability
- Communication Skills
- Microsoft Office
- Opera
- SMS (Springer Miller System)
- Book 4 Time
- Customer Service
- Team Management
- Relationship Building
- Conflict Resolution
- Relationship Management
- Adobe Photoshop
- Adobe Illustrator
- Customer/Client relations
LANGUAGES
Spanish
English
Timeline
Receptionist-Concierge
One and Only Palmilla
04.2025 - Current
Reservations Agente/ PBX
Four Seasons
09.2024 - 04.2025
Waitress Supervisor
Pickled Duck
01.2024 - 01.2024
Front Desk Spa
Amangani
01.2022 - 01.2023
Reservations Agent/ PBX
Amangani
01.2022 - 01.2022
Server
3 Creek ranch
01.2021 - 01.2022
Front Desk Agent
Spring Creek Ranch
01.2019 - 01.2022
Marketing Cordinator
Shot Designe
01.2018 - 01.2019
Masters in Hospitality And Management
Le Cordon Bleu
Communication -
Universidad Del Valle De Mexico
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