Grecia Arano

Championed a proactive approach to risk management within the organization, mitigating potential issues before they impacted product quality or safety.

• Control of inventory in all Grainger Mexico network across the different DCs.
• Usage of Manhattan and SAP
• Managed corrective action plans for identified non-conformances during internal audits, ensuring timely resolution and prevention of recurrence.
• Championed the adoption of a customer-centric approach to quality management, ensuring that feedback was actively sought and incorporated into product improvements.
• Oversaw the successful implementation of Lean Six Sigma methodologies, resulting in improved operational performance across multiple departments.
• Developed and maintained a comprehensive quality management system update of documentation, ensuring adherence to regulatory guidelines and best practices.
• Evaluated emerging technologies for potential integration into existing workflows as part of an ongoing commitment to continuous improvement.
• Streamlined documentation processes for increased accuracy and efficiency in record-keeping systems.
• Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.
• Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
• Trained staff on quality control procedures and tools, fostering a culture of continuous improvement throughout the organization.
• Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
• Reduced customer complaints by 50% through thorough root cause analysis and implementation of corrective actions.
• Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
• Improved quality processes for increased efficiency and effectiveness.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

• Ramp up of new plant
• Develop and implement Quality management system from 0
• Supplier’s audits, evaluation and development
• Root cause analysis and Corrective actions
• Scorecards of suppliers
• Develop and monitor Daily and monthly KPIs
• Continuous improvement process
• Incoming, in process and shipping inspection

• Management of action plans on external audit findings
• Implementation and monitoring of compliance with ISO 9001:2015
• Generation and analysis of RMAs
• Creation, analysis, and action plans KPIs: PPM's, iPPM's, No quality cost, customer complaints
• Coordinate process audits
• Manage Management Boards
• Implementation and monitoring of UL1332 Certification
• Implementation and monitoring of ECOVADIS Certification
• Customer Quality Engineer (root cause analysis, RMA, corrective actions, direct contact with the client)
• Customer quality: attention to customer complaints
• Suppliers’ initial evaluation, reevaluation and development
• Protect and control QMS documentation
• Coordination of activities and monitoring of quality engineers

• Coordinator of QMS ISO 9001:2015, AS9100;2016
• Responsible for Internal and External Audits
• Process audits, documentation update, supplier evaluation
• In charge of carrying out and complying with plant indicators, carrying out management reviews, monthly meetings and management minutes
• Root-cause analysis, Follow-up of customer complaints, CoC (stationery), First Article Development (FAIR), non-conforming product monitoring, quarantined material, RMA, SCR, DCAR
• Rework and implementation coordinator for continuous improvement ideas
• Representative of the company in road committee meetings (HSE)
• Training for administrative and operational personnel in the quality management system

• Coordination of the Supplier Quality Department
• Development of PPAP
• Recent Achievements:
• Implementation of QMS for ISO 9001:2015 Certification, ECOVADIS certification (silver medal)
• Acquisition of new business (16 transnational and 18 national clients) derived from audits of the process and QMS
• Decrease in PPM (25%) and customer complaints (18%) with a 22% decrease in staff
• Implementation of a 'zero base' structure in the opening of a new operation plan (from concept to execution)
• Development of new suppliers based in ISO