Grecia Cortés Rodríguez
Playa del Carmen, Quintana Roo
Summary
I just move from Canada where I lived in 2 different provinces (BC and Alberta). I lived in Canada for 10 years but I needed a change and due the fact that I have dual citizenship I decided to go back to Mexico and work from home, through the years I invested in real state in Mexico when I was in Canada but I'm 25 years old and not ready to retired yet, I'm someone energetic that likes to work hard and I enjoy what I do, I love customer service and sales, I know how to deal with all kind of people and I like it, I want to work hard to have other sources of income and be able to do more, I have a family to look after and that's my biggest motivation, and if you choose me you wont regret it, I can start right away and I promise I'll do my best, it's what I have always do. I love sales and customer service and I'm really good at it.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Advisor
Sherwood Park Toyota
02.2024 - 05.2024
- I worked for the BDC department so everything was online, I used to get all the internet traffic and the phone calls and my job was either sell through the phone or get an appointment for the sales advisor on the floor.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Handle the objection of customers such as "the price is to high", "Why should I buy from you?", "I need to to talk with my wife", etc.
- Increased sales by establishing rapport with customers and identifying their needs.
Sales Advisor
Sherwood Park Volkswagen
Mar 2023 - 1 2024
- To be honest this is one of the best places I ever work with and I started here because I moved from Penticton, BC
- Worked with new incomers and go through the whole process with them, explained every step and answered every question they had
- Due my Spanish I was able to build good relationships and build trust with latin people or people that didn’t know english very well and create more business for the company
- Always had a good communication with other departments to ensure successful delivery of the vehicle
- Daily cold calls and follow ups
- Created my own marketing content on social media to increase the sales
- Great communication skills in both languages
- Leveraged CRM system to manage sales activities and track sales performance and utilized the CRM software to track progress of sales initiatives
- Always managed customer expectation
- Managed sales negotiations and explained financing options
- Educated customers about sales processes, warranty requirements and service standards
- Developed a great listening skill
Sales Advisor
Penticton Honda
03.2022 - 02.2023
- Learned new skills like negotiation
- Answered any question my clients might have not only about product (vehicle) but any question about finance, rates, etc.
- Identified customer needs and wants to find the perfect product for them
- Manage customer expectations
- For 6 months he had this dynamic where the first thing we needed to do was 100 cold calls so I have a lot of confidence to talk to people on the phone and do follow up
- Resolved customer complaints in a timely manner
- Followed up with customers post-sale for feedback on product satisfaction
Customer Service Representative
McDonald’s
11.2021 - 02.2022
- General help
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- General cleaning
Cashier and Waitress
Tequila Vallarta
03.2020 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service to ensure repeat customers.
- Learned how to work under pressure
Education
High School Diploma -
Preparatoria ICA
Skills
Work under pressure
Able to work by my self
Reasonable
Responsible
Fluent in english
Upselling Strategies
Objection handling
Product Demonstrations
Sales background
Coaching and Mentoring
Cold-calling
Sales closing
Fluent in Spanish
Work under pressure
Learn fast
Willing to learn
Problem-solving person
I know how to listen
I adapt quickly
Work as a team
CRM Proficiency
Sales Experience
Sales Training
Customer Service Experience
Building Rapport
Promotional Understanding
Timeline
Sales Advisor
Sherwood Park Toyota
02.2024 - 05.2024
Sales Advisor
Penticton Honda
03.2022 - 02.2023
Customer Service Representative
McDonald’s
11.2021 - 02.2022
Cashier and Waitress
Tequila Vallarta
03.2020 - 10.2021
Sales Advisor
Sherwood Park Volkswagen
Mar 2023 - 1 2024
High School Diploma -
Preparatoria ICA
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