Grecia Fernandez Luna
Lawyer
Mérida
Summary
Dynamic business leader with a proven track record in business administration, excelling in customer relations and strategic planning.
Leveraged business development and social media marketing skills to significantly improve revenue and customer satisfaction.
Known for his exceptional negotiation skills and fostering strong team growth, consistently achieving high-performance status through innovative sales planning and employee training.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Owner
Laundry
Merida
04.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Administrative Assistant
Nortemerida Residence
Merida
09.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Planned and executed internal and external marketing events.
- Boosted sales by designing and executing creative email marketing campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed comprehensive market research reports to inform strategic planning, identifying new opportunities for growth.
- Coordinated scheduling and appointments, ensuring punctual attendance at important meetings and court dates.
- Supported attorneys during trial proceedings by managing relevant documents and exhibits effectively.
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
Laws - Laws
Latino University
Mérida, Yucatán, Mexico 01.2019 - 02.2023
Skills
Customer Service
Business Planning
Business Development
Business Administration
Customer Relations
Strategic Planning
Employee Training
Business marketing
Negotiation and Persuasion
Sales Planning
Social Media Marketing
Timeline
Business Owner
Laundry
04.2023 - Current
Administrative Assistant
Nortemerida Residence
09.2021 - 01.2023
Laws - Laws
Latino University
01.2019 - 02.2023
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