Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grecia Torres

Coahuila

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Procurement Specialist

Made Renovation
05.2022 - 07.2023
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries for over 100 projects monthly
  • Researched and identified potential new suppliers to increase vendor base
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
  • Documented all customer information accurately in computer system, providing dated notes for future reference
  • Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
  • Monitored pricing trends and negotiated pricing to optimize profitability.

Customer Service Specialist

Tata consultancy services
10.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Trained new team members on live chat procedures and customer service protocols.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Developed exemplary writing skills through continued correspondence with upwards of 80 customers per day.

Customer Service Representative

Hispanic Teleservices Of Guadalajara
04.2018 - 08.2020
  • Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Resolved concerns with products or services to help with retention and drive sales.
  • Updated account information to maintain customer records.

Education

Some College (No Degree) - Law

University of Guadalajara
Guadalajara Mexico

Skills

  • Persuasion Skills
  • Vendor Relationship Management
  • Product Tracking
  • Price Negotiation
  • Critical Thinking
  • Complaint Reviews
  • Customer Relationship Management
  • Process Optimization
  • Data Evaluation

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Intermediate (B1)

Timeline

Procurement Specialist

Made Renovation
05.2022 - 07.2023

Customer Service Specialist

Tata consultancy services
10.2020 - 04.2021

Customer Service Representative

Hispanic Teleservices Of Guadalajara
04.2018 - 08.2020

Some College (No Degree) - Law

University of Guadalajara

Similar Profiles

CREATE PROFILE
Grecia Torres