Grecia Granados Brambilla
San Ysidro Ca,CHP
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes, demonstrated during my tenure at Seven Eleven. Skilled in cash handling and management, coupled with a strong ability to resolve customer issues with empathy, I consistently contribute to positive outcomes and operational efficiency.
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
15
15
years of professional experience
Work History
Store Clerk
Seven Eleven
11.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Assistant
S & P
03.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Clerk
AM PM Gas Station
03.2019 - 02.2020
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Production Worker
Advance Plastics
03.2015 - 05.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Made sure that products were produced on time and are of good quality.
- Make po and check that the correct pos where send.
- Assist the production and assembly line
Sales Associate
Old Navy, Gap
11.2009 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
CECyTE
Tijuana, Baja California, Mexico07.2007
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Cash Register Operation
- Storage Organization
- Team Management
- Picking and processing
- Inventory Control
- Merchandise Restocking
- Cash Handling Accuracy
- Shipping and packaging
- Customer Assistance
- Problem-Solving
- Reliable and Responsible
- Microsoft Office
- Customer Relations
- Cash handling and management
- Team Leadership
- Cash Register Operations
Languages
Spanish
Advanced (C1)
Timeline
Store Clerk
Seven Eleven
11.2022 - Current
Sales Assistant
S & P
03.2022 - Current
Sales Clerk
AM PM Gas Station
03.2019 - 02.2020
Production Worker
Advance Plastics
03.2015 - 05.2018
Sales Associate
Old Navy, Gap
11.2009 - 03.2015
High School Diploma -
CECyTE
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