Hubspot
Grini Karam Thompson
Gastronomy Degree
Merida, Yucatan
Summary
Bachelor’s degree in Gastronomy with over 15 years of experience in hospitality, real estate, and design. I have held administrative and operational roles, leading teams and optimizing processes to deliver exceptional service.
In the hotel sector, I served as an operations manager, coordinating staff and supervising customer service. I also worked in real estate as an advisor and administrative manager, enhancing my skills in negotiation and contract management.
As a business owner in design and events, I developed project management and marketing competencies. I am proactive, organized, and possess excellent communication skills, ready to contribute in a dynamic environment and ensure customer satisfaction.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Home and Investment
2 2024 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all sales aspects to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property values for informed decision-making.
- Studied property listings and interviewed prospective clients.
- Accompanied clients to properties and discussed sales conditions.
- Coordinated appointments to show prospective homes to tenants and buyers.
- Prepared and presented contracts and other legal documents to clients.
- Leveraged market knowledge and analysis to provide guidance on the best options for clients.
Property Manager
Kaxan Merida A.C
01.2023 - Current
- Conducted regular property inspections to identify improvement areas and potential safety hazards.
- Verified income, assets, and expenses for applicants, completing file tracking sheets.
- Coordinated with maintenance staff for timely repairs, minimizing tenant downtime and maintaining aesthetics.
- Followed up on delinquent tenants and managed collection procedures.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
- Monitored construction and maintenance project progress, providing updates on delays and changes.
- Handled tenant complaints efficiently, coordinating with repair services as needed.
- Managed budgetary constraints to maximize profitability while ensuring quality living environments.
- Addressed maintenance issues promptly to improve tenant satisfaction.
- Effectively managed property expenses within allocated budgets.
Administrative Manager
Murena S.A De C.V
Merida, Yucatan
03.2022 - 01.2024
- Supervised staff and delegated tasks to ensure positive and productive administrative operations.
- Updated and managed reports and accounts for the company database.
- Ensured smooth daily operations by completing essential administrative tasks on time.
- Handled sensitive information discreetly, maintaining confidentiality through proper storage and disposal practices.
- Greeted visitors, employees, and clients professionally to provide excellent reception service.
- Managed vendor contracts and relationships, ensuring timely delivery of office supplies and high-quality services.
- Improved office space utilization by redesigning layout for a more efficient and pleasant work environment.
- Enhanced organizational efficiency by transitioning to a cloud-based data management system.
- Created an organized filing system for managing departmental documents.
- Increased customer satisfaction scores through effective conflict resolution and problem-solving skills.
Real Estate Agent
Grupo M3
03.2021 - 08.2023
- Negotiated and managed real estate transactions from start to finish.
- Communicated with clients to understand their property needs and preferences.
- Handled contracts and negotiations to finalize purchases and exceed expectations.
- Advised clients on market conditions and property values for informed decisions.
- Presented purchase offers to sellers for consideration.
- Streamlined communication among all parties to ensure smooth closings.
- Provided exceptional support during negotiations, advocating for clients' best interests.
- Built a strong professional reputation through positive client reviews and referrals.
- Tailored communication style to build trust with diverse clients.
- Improved property viewing process with an efficient scheduling system.
- Utilized CRM tools to manage client interactions and ensure timely follow-up.
- Coordinated appointments to show prospective homes to tenants and buyers.
- Developed relationships with mortgage brokers, attorneys, and other professionals to facilitate transactions.
- Achieved high customer satisfaction by offering personalized service and prompt responses
Hotel Operations Manager
Unknown Hotel
09.2021 - 02.2022
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Developed new policies and procedures to address industry trends and guest needs.
- Organized staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Enhanced guest experiences by updating amenities, facilities, and services based on feedback.
- Collaborated with HR to recruit top talent for the hotel’s operations team.
- Increased employee retention through effective leadership that fostered team cohesion.
- Facilitated communication between departments to enhance overall efficiency.
- Provided exceptional support during high-profile events by coordinating logistics for flawless execution.
- Handled guest complaints and offered complimentary services to maintain satisfaction.
- Established high standards to promote excellent customer service and assistance to guests.
- Implemented strategies to successfully increase customer satisfaction.
- Oversaw operations of an 18-room hotel with a staff of 10 employees.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees.
Graphic Designer - Owner
Green’s Social Design
05.2012 - 06.2018
- Used Adobe Photoshop, Illustrator, and InDesign to develop new images.
- Provided exceptional customer service, fostering positive relationships with clients on custom design requests.
- Assisted in designing print materials, including flyers and ads, by creating layouts, selecting colors, and sourcing images.
- Conducted research on design trends to keep projects current and appealing.
- Enhanced visual communication by selecting appropriate color schemes and fonts.
- Increased client satisfaction by delivering custom designs that met specific business needs.
- Maintained a portfolio of completed projects to showcase design skills and versatility.
- Managed day-to-day business operations effectively.
- Handled multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Improved customer satisfaction through efficient business processes and exceptional service.
Event Organizer/owner
Concepto Kubiko S.A De C.V
11.2009 - 01.2012
- Coordinated schedules and timelines for events.
- Improved guest satisfaction by implementing responsive customer service practices during planning and events.
- Increased event attendance through strategic marketing and promotion across various channels.
- Successfully managed a team of volunteers, fostering a positive work environment and efficient task completion.
- Developed and executed detailed event timelines to ensure tasks were completed efficiently.
- Adapted to unforeseen challenges, ensuring events ran smoothly despite obstacles.
- Managed budgets for multiple events, optimizing resource allocation and maximizing ROI.
- Oversaw event logistics and operations effectively.
- Trained and supervised event staff to ensure timely task completion.
- Coordinated furniture rental for events.
- Prepared, produced, and served small catering services.
Kitchen Cook
La Casa Del Mantel
04.2006 - 10.2006
- Cleaned and sanitized work areas, utensils, and equipment.
- Adapted recipes and cooking methods based on ingredient availability and customer requests.
- Reduced food waste through proper storage techniques and inventory management.
- Ensured high-quality dishes by following standardized recipes and presentation guidelines.
- Maintained a clean and organized workspace, adhering to health and safety standards.
- Supported the executive chef in daily operations to meet high food quality and customer satisfaction standards.
- Collaborated with kitchen staff to manage multiple tasks for seamless operations.
- Demonstrated problem-solving skills under pressure, efficiently resolving issues during busy shifts.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Verified proper portion sizes to maintain high food quality standards.
Education
Interior Design Diploma - Interior Design
Blauhaus
Guadalajara, Jalisco03.2017
Social Graphic Design - Design And Visual Communications
Naranja Diseño Gráfico
Guadalajara, Jalisco 05.2012
Bachelor Of Gastronomy - Gastronomy
Escuela Culinaria International
12.2008
Masters In Creative High Cuisine - Gastronomy
Instituto Gastronómico Celia
Córdoba, Argetina08.2008
Food And Beverage Associated - Gastronomy
ÚNICO Universidad De La Comunidad
Zapopan, Jalisco01.2004
Skills
Leasing and sales
Sales closing
House showings
Database Management
Excellent teamwork
Fluent in English and native in spanish
Administrative support
Property management
Staff Management
Works well independently
Client-oriented
Negotiation
Software
Office Package
Adobe Illustrator
Adobe Photoshop
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Interests
Reading
Handcrafts
Interior design
Timeline
Property Manager
Kaxan Merida A.C
01.2023 - Current
Administrative Manager
Murena S.A De C.V
03.2022 - 01.2024
Hotel Operations Manager
Unknown Hotel
09.2021 - 02.2022
Real Estate Agent
Grupo M3
03.2021 - 08.2023
Graphic Designer - Owner
Green’s Social Design
05.2012 - 06.2018
Event Organizer/owner
Concepto Kubiko S.A De C.V
11.2009 - 01.2012
Kitchen Cook
La Casa Del Mantel
04.2006 - 10.2006
Real Estate Agent
Home and Investment
2 2024 - Current
Interior Design Diploma - Interior Design
Blauhaus
Social Graphic Design - Design And Visual Communications
Naranja Diseño Gráfico
Bachelor Of Gastronomy - Gastronomy
Escuela Culinaria International
Masters In Creative High Cuisine - Gastronomy
Instituto Gastronómico Celia
Food And Beverage Associated - Gastronomy
ÚNICO Universidad De La Comunidad
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