GRISELDA NIETO GARCIA
BUSINESS ADMINISTRATION
Nezahualcóyotl
Summary
Dynamic commercial leader with a proven track record at AFORE SURA, excelling in customer relationship management and product management. Successfully negotiated contracts and enhanced client satisfaction through innovative solutions. Recognized for mentoring future leaders and streamlining processes, driving significant improvements in organizational performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
COMMERCIAL MANAGER IN AFORE SURA
ALEJANDRO MUZQUIZ
01.2018 - 12.2021
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
COMMERCIAL EXECUTIVE IN AFORE SURA
JUSTINO ESPINOSA
09.2013 - 12.2017
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
BUSINESS ANALYST FOR SELF SERVICE AND WHOLESALE CH
LUIS VELASCO
02.2002 - 07.2013
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
TELEPHONE INSTRUCTOR MERIDIAN
FERNANDO QUIROZ
10.1997 - 10.1999
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Education
Bachelor of Science - Business Administration
UNIVERSIDAD TECNOLOGICA DE NEZAHUALCOYOTL
Mexico City, Mexico 05.2001 -
Skills
Customer relationship management
Statistical forecasting
Product management
Competitive analysis
Certification
HIGH POTENCIAL DEVELOPMENT CENTER: ACCELERATED DEVELOPMENT PROGRAM AT PANAMERICANA UNIVERSITY
Timeline
HIGH POTENCIAL DEVELOPMENT CENTER: ACCELERATED DEVELOPMENT PROGRAM AT PANAMERICANA UNIVERSITY
06-2020
COMMERCIAL MANAGER IN AFORE SURA
ALEJANDRO MUZQUIZ
01.2018 - 12.2021
COMMERCIAL EXECUTIVE IN AFORE SURA
JUSTINO ESPINOSA
09.2013 - 12.2017
BUSINESS ANALYST FOR SELF SERVICE AND WHOLESALE CH
LUIS VELASCO
02.2002 - 07.2013
Bachelor of Science - Business Administration
UNIVERSIDAD TECNOLOGICA DE NEZAHUALCOYOTL
05.2001 -
TELEPHONE INSTRUCTOR MERIDIAN
FERNANDO QUIROZ
10.1997 - 10.1999
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