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Guadalupe Garduño Rangel
DIRECTOR´S ASSISTANT
Mexico City
Summary
At APLIGEN, S.A. DE C.V., I excelled as a Customer Service Supervisor, enhancing customer satisfaction through expert complaint resolution and effective team leadership. Leveraging skills in problem-solving and service delivery optimization, I spearheaded initiatives that significantly improved service outcomes, demonstrating a strong blend of technical proficiency and interpersonal acumen.
Overview
16
16
years of professional experience
1
1
Language
Work History
Customer Service Supervisor
APLIGEN, S.A. DE C.V.
05.2002 - 07.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
Education
Diploma -
CELIA BARCARCEL´S INSTITUTE
CIUDAD DE MEXICO 05.2001 -
Skills
- Problem-Solving
- Customer Relations
- Team Building and Leadership
- Complaint resolution
- Service Delivery Optimization
- Training and mentoring
- Customer Service
- Schedule Coordination
- Time tracking
- Account Updates
- Account Authorizations
- Workforce Planning
Interests
Timeline
Customer Service Supervisor
APLIGEN, S.A. DE C.V.
05.2002 - 07.2018
Diploma -
CELIA BARCARCEL´S INSTITUTE
05.2001 -
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