Guadalupe Valencia Hernandez
Sales/Customer Service
San Salvador El Verde, Puebla
Work Preference
Summary
Detail-oriented individual with experience in streamlining sales processes and conducting effective outreach. Strong ability to build rapport and handle objections, ensuring high levels of customer satisfaction and successful lead conversions.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Appointment Setter
OneStar
01.2026 - 05.2026
- Conducted outbound calls to schedule appointments, enhancing lead generation efforts effectively.
- Maintained accurate records of client interactions to support follow-up strategies and improve outreach.
- Utilized CRM software to track appointment setting progress, optimizing team communication and efficiency.
Sales/Customer Service Representative
Marriot International
08.2022 - 07.2025
- Utilized CRM systems to track customer interactions, enhancing service efficiency and responsiveness.
- Resolved customer inquiries and complaints through effective communication, fostering positive relationships.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales/Customer Service Representative
Teleperformance
03.2019 - 02.2022
- Conducted product demonstrations, effectively conveying features and benefits to potential clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to streamline sales processes, improving overall customer satisfaction.
- Maintained up-to-date knowledge of promotions and amenities, ensuring accurate information delivery to customers.
Education
GED -
American Preparatory Academy
Salt Lake City, Utah 05.2001 -
Skills
Lead generation
Cold calling
Appointment scheduling
CRM software utilization
Objection handling
Customer service
Building rapport
Active listening
Multitasking
Calm under pressure
Timeline
Appointment Setter
OneStar
01.2026 - 05.2026
Sales/Customer Service Representative
Marriot International
08.2022 - 07.2025
Sales/Customer Service Representative
Teleperformance
03.2019 - 02.2022
GED -
American Preparatory Academy
05.2001 -