Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Guarneros "Maple"

Tlaquepaque,JAL

Summary

Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

6
6
years of professional experience

Work History

Collections Account Manager

Muebles America
01.2020 - 01.2023
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Coded and entered at least 10 invoices each day into in-house accounting software.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.

Administrative Assistant

Metros Cuadrados Puebla
05.2017 - 12.2019
  • Administrative Assistant of Real Estate and Property.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Arts - Design And Visual Innovation

Universidad Popular Autónoma Del Estado De Puebla
Puebla City, Puebla, Mexico
09.2008

Skills

  • Credit analysis
  • Portfolio Management
  • Payment arrangements
  • Debt recovery
  • Analytical Reasoning
  • PeopleSoft expert
  • Conflict resolution techniques
  • Script Writing
  • Accounts payable specialist
  • Advanced computer skills
  • Proficient in SalesForce / Hubspot

Languages

English
Intermediate (B1)

Timeline

Collections Account Manager

Muebles America
01.2020 - 01.2023

Administrative Assistant

Metros Cuadrados Puebla
05.2017 - 12.2019

Bachelor of Arts - Design And Visual Innovation

Universidad Popular Autónoma Del Estado De Puebla

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Guadalupe Guarneros "Maple"