Guadalupe Isabel Huerta Perez
Tlaquepaque, Jalisco
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and customer relations, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Peer Mentor
Alorica
02.2021 - Current
- Developed strong service knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with management team to communicate customer feedback, resulting in customer service efficiency.
Customer Service Representative
Teleperformance
01.2019 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Film Vocational - Visual And Performing Arts
Universidad UEA
Guadalajara JaliscoHigh School Diploma -
Preparatoria No 6 Universidad De Guadalajara
Guadalajara, Mexico06-2020
Skills
- Data entry
- Conflict resolution skills
- Verbal and written communication
- Computer proficiency
- Timely follow-up communication
- Strategic prioritization skills
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative/Peer Mentor
Alorica
02.2021 - Current
Customer Service Representative
Teleperformance
01.2019 - 06.2019
Film Vocational - Visual And Performing Arts
Universidad UEA
High School Diploma -
Preparatoria No 6 Universidad De Guadalajara
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