Guadalupe Monserrath Espinosa Alejo

I Provied support to customers over the phoneand ticket with:

• order information and solved problems regarding missing items, damaged products,etc
• update information account
• Support troubleshooting account
• Refund process
• General information account

• Customer assistance by chat and call with delivery orders.
• Interaction with restaurants and drivers over phone.
• Identified and resolve issues about account top, order details confirmation and problems with food.

Senior Specialist

• Managed escalations over the phone and chat with actively listened to customers, handled concerns quickly taking care about the customer experience and bussines.
• Review and investigation of banner accounts to responded to customer requests, offering service and address their needs.
• Back office follow up to delivery issues food and refunds status.

Floor support

• Provide support to agents regarding policy questions and lead them to offer the proper solution for each interaction.
• Approval refunds and discounts over $10 according to score account to customer satisfaction.

Customer service financial representative

• Assistance over the phone in English and Spanish.
• Taking payments over the phone.
• Assisted to dealerships, bank and credit union regarding with payoff quotes for financial proposes.
• Provide general information to customer questions about due dates, regular payment per moth.
• Manage and update of contact information in accounts due to request customer.
• Follow up to vehicle title status.
• Guide customer with the use of website and general issues.
• send paper work like contracts, invoices and letters via mail or fax.

• Reviewed in processes inbound, outbound.
• Verification of manufacturing with supervisors to help minimize rework and keep costs low.
• Elaboration of certificate of nonconformity, feedback plans of improvement with leaders.
• Register, analysis, classification of information of measure and weight of every entry item to warehouse across system measure Cubiscan 325.
• Identify of discrepancy in base data information.
• Realization of the creative process in shooting of item photography for catalogue e-commerce.
• Elaboration of reports for the traceability of the item photography.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered prompt service to prioritize customer needs.
• Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.

• Offered assistance with selecting merchandise, finding accessories and completing purchases.
• Utilized product knowledge to educate customers on features and benefits.
• Registered inventory by month and shelf life of product.