Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic
Guillermo Contreras

Guillermo Contreras

Summary

Proven hospitality professional with a track record of enhancing guest satisfaction metrics at prestigious hotels, including Marriott – Las Alcobas. Skilled in CRM systems and exceptional communication, I excel in resolving guest concerns, achieving a 98% satisfaction rate. Expert in logistics and guest service innovation, I consistently exceed quality standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Butler

Marriott – Las Alcobas
01.2023 - Current
  • Conducted room inventory, housekeeping coordination, and personal guest services
  • Handled ironing, polishing, and room service with precision
  • Organized dining reservations and transportation arrangements to enhance the guest experience

Concierge

Grupo Accor/Sofitel
01.2023 - 01.2024
  • Delivered personalized client attention, ensuring high levels of satisfaction
  • Managed appointment scheduling for restaurants, spas, and special services
  • Exceeded quality standards by implementing innovative service practices

Receptionist

Hilton Hotels
  • Oversaw check-in and check-out processes for 50+ guests daily
  • Resolved guest concerns promptly, maintaining a 98% satisfaction rate
  • Coordinated with housekeeping to ensure seamless room readiness

Education

Bachelor's Degree - Industrial Engineering

Universidad Tecnológica Latinoamericana
01.2023

High School Diploma -

Preparatoria ENP 8

Skills

  • CRM systems
  • ERP systems
  • Opera sytems
  • SPSS sytems
  • Salesforce
  • Oracle
  • Communication skills
  • Problem-solving
  • Conflict resolution
  • Inventory management
  • Logistics
  • Guest satisfaction metrics
  • Microsoft Office Suite
  • Hospitality software

Certification

  • Customer Service Excellence Course- Marriot
  • Advanced English Proficiency (B2)

Languages

Spanish Native

English Advanced (C1)

Hobbies and Interests

  • Cultural tourism and exploration
  • Event planning and hospitality trends
  • Culinary arts and international cuisine

Timeline

Butler

Marriott – Las Alcobas
01.2023 - Current

Concierge

Grupo Accor/Sofitel
01.2023 - 01.2024

Receptionist

Hilton Hotels

Bachelor's Degree - Industrial Engineering

Universidad Tecnológica Latinoamericana

High School Diploma -

Preparatoria ENP 8

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Guillermo Contreras