GUILLERMO ESCAMILLA
Guadalajara,Jalisco
Summary
Highly skilled and dynamic Sr. Network Engineer, bringing forth the ability to effectively manage and oversee optimal network services for organizations. Resourceful, and committed to continually advance my knowledge of relevant technologies.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Firewall Area Intern
- Dedicated to report all team leads the daily advance of reports made by all the company’s clients
- Responsible of Quarterly Firewall Review, which consists in made a report of all Dell’s Firewalls in order to review metrics, priorities, and rules for their best performance
- Responsible of the Firewall Database for Firewall
- Area internal use with MySQL and RADIUS for its security.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets, and reports
- Participated in workshops and presentations related to projects to gain knowledge
- Prepared project presentations and reports to assist senior staff
ACI Sr. Technical Consulting Engineer
Cisco
2 2023 - Current
- Responsible for providing high-quality technical support for the Cisco
- Application Centric Infrastructure (ACI) products
- This role requires a deep understanding of networking technology and the ability to troubleshoot complex problems.Oversees the support processes that include incident, problem, change, configuration, and event management
- Provide technical support to customers, troubleshoot issues, and resolve product defects
- Perform analysis and diagnosis of complex networking problems
- Manage and track the resolution of product issues, ensuring prompt and accurate solutions
- Collaborate with other support team members and engineering staff to resolve critical customer issues
- Provide documentation and mentorship to other team members on ACI-specific technologies and processes
- Maintain knowledge of current industry trends and technologies.
Sr. Network Engineer
Nestle
06.2022 - Current
- Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- Oversees the support processes that include incident, problem, change, configuration, and event management
- Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support
- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
- Runs small-scale projects (managed work activities) for the deployment of functionalities
- Works with product or platform teams to ensure good coordination of IT changes without impacting business processes
- Works with supplier teams to ensure good coordination of product changes without impacting IT Consumers and business processes
- Responsible for operational compliance of all technology-related issues across IT including information security
GDL Team Lead
HCL Technologies
06.2021 - 06.2022
- Onboarding of new joiners with all the information required for both company and client
- Responsible for deciding how to approach tasks and develop a plan to accomplish them
- Responsible for distributing information to team members and stakeholders
- Responsible for keeping track of and structuring various tasks, employees and documents
- Network L3 and SME for routing and switching
- Review, document and deploy all new implementations for WLAN, Routing
- Switching, and all new network requirements that customer needs as well as correcting and modify current configuration for existing hardware
- Update and decommission databases as well as network diagrams according to customer needs
- Contact required vendors if any equipment is damaged and coordinate with on- site teams for RMAs and backups for existing configurations.
Network Implementation Engineer
HCL Technologies
03.2021 - 06.2021
- Network L3 and SME for routing and switching
- Review, document and deploy all new implementations for WLAN, Routing
- Switching, and all new network requirements that customer needs as well as correcting and modify current configuration for existing hardware
- Update and decommission databases as well as network diagrams according to customer needs
- Contact required vendors if any equipment is damaged and coordinate with on- site teams for RMAs and backups for existing configurations.
Cybersecurity Engineer
F5 Networks
06.2020 - 03.2021
- Serve as a deeply skilled and knowledgeable resource within the security technology area
- Detect, fingerprint, and mitigate cyber threats on a per-event basis
- Analyze HTTP/HTTPS traffic via log data for security events, hardware/software/network issues
- Participate in projects specific to the Security Operations Center roadmap
- Perform security incident analysis and recommend remediation steps
- Communicate via phone, email, chat with customer support teams and contacts
- Work escalations from SOC analysts to completion in ticket tracking system.
Network Design Advisor
NTT Data
09.2017 - 06.2020
- Plan, design and implement network systems including configurations, network support/troubleshooting, and coordination with vendors for the installation of routers, bridges, hubs and switches
- Conduct feasibility studies on strategic and tactical plans, design of digital/analog networks, and evaluations of network/technology services for the development of the current and future network
- Perform complex technical analysis of software, hardware and networks systems, integration of systems for front-end processors, multiplexers
- LAN/WAN communications, network nodes, switches and various transmission systems
- Interact with a large variety of clients to provide network technical support for complex network related incidents, changes and projects
- Gather requirements, analyze technical networking issues and the develop options and recommendations
- Plan, design, install and maintain Cisco, Force 10, Checkpoint Firewalls, NAC; including the recommendations of system software and hardware
- Research, analyze, plan and develop hardware and software requirements
- Coordinate, install and maintain appropriate systems, software and hardware
Network Engineer
TCS
04.2017 - 09.2017
- Respond to voice alerts
- Join voice escalations
- Add/deleting/moving extensions on ASA
- Add/deleting/moving voicemail on Asterisk
- Add/deleting/moving extensions on CUCM
- Bridging lines to executives on ASA and CUCM
- Add new vectors/coverage paths/hunt groups on ASA
- Re-route for TFNs
IT Operations Analyst
Hewlett Packard Enterprise
05.2016 - 04.2017
- Data Center and global sites administrator working with 3Com technologies as internal support and HP Inc as our client
- Making sure proper maintenance of the involved Data Centers is performed according to customer and project needs
- Keeping all planning documents up-to-date for the correct networking documentations plan
- Troubleshoot and configuration for BGP, EIGRP and OSPF issues
- Communications with different ISPs around the globe to solve local issues with their infrastructure
- SME on major escalations with other teams, external vendors and on-site contacts
- Respond to AVAYA PBX issues, call centers down or partial down, users extensions and VDN/DNIS issues
- Basic troubleshoot for Firewalls, IDS, AP's and IPS
Network Analyst
Dell
11.2015 - 05.2016
- Apply research, information gathering and analytical and interpretation skills to problems of diverse scope
- Develop solutions to a variety of problems of moderate complexity
- Screen, categorize, evaluate, reconcile, report and resolve data integrity issues
- Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
- Work is guided by objectives of the area or assignment
- Refer to established policies and precedents as needed
- Apply discretion and independent judgment to identify when deviation from standard practice is required without prior approval
- Set project timeframes and priorities based on project objectives and ongoing assignments.
Network Security Intern
Dell
01.2015 - 11.2015
Education
B.S - Networking And Telecommunications Engineering
ITESO, CETI
01.2012 - 05.2015
Informatics and Computing
08.2007 - 05.2011
Skills
Cisco Prime
Cisco ISE
Cisco ACI
SolarWinds
Cisco DNA
Service Now
Customer Service
NetBrains
Cisco CLI
Incident Management
Change Management
Request Management
Cisco Legacy, Catalyst 9300
NX-OS 3k, 7k, 9k
English
Timeline
Sr. Network Engineer
Nestle
06.2022 - Current
GDL Team Lead
HCL Technologies
06.2021 - 06.2022
Network Implementation Engineer
HCL Technologies
03.2021 - 06.2021
Cybersecurity Engineer
F5 Networks
06.2020 - 03.2021
Network Design Advisor
NTT Data
09.2017 - 06.2020
Network Engineer
TCS
04.2017 - 09.2017
IT Operations Analyst
Hewlett Packard Enterprise
05.2016 - 04.2017
Network Analyst
Dell
11.2015 - 05.2016
Network Security Intern
Dell
01.2015 - 11.2015
B.S - Networking And Telecommunications Engineering
ITESO, CETI
01.2012 - 05.2015
Informatics and Computing
08.2007 - 05.2011
Firewall Area Intern
ACI Sr. Technical Consulting Engineer
Cisco
2 2023 - Current
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