Guillermo Esparza Cisneros
Monterrey,Nuevo León
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Motivated professional possessing exceptional multitasking, organizational and time management abilities. Expertise in customer relationship management, prospecting and sales.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Reservation Sales Agent
Hotel Planner, Remote
Monterrey, Nuevo Leon
06.2021 - 09.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Auto Insurance Agent
Hispand, Remote
Monterrey, Nuevo Leon
01.2022 - 06.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified and solicited sales prospects in agency databases.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Sales Executive
L & E Home Utility Services, Remote
Monterrey, Nuevo leon
08.2018 - 01.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive
Global Telesourcing
Monterrey, Nuevo Leon
01.2010 - 04.2017
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Utilized internal lead referral tools to solicit new business opportunities and contacts
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development
- Analyzed past sales data and team performance to develop realistic sales goals
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
Education
GED -
Milby Sr. High School
Houston, Texas 08.1979 - 05.1982
Skills
Telephone reservations
undefinedTimeline
Auto Insurance Agent
Hispand, Remote
01.2022 - 06.2022
Reservation Sales Agent
Hotel Planner, Remote
06.2021 - 09.2022
Sales Executive
L & E Home Utility Services, Remote
08.2018 - 01.2022
Sales Executive
Global Telesourcing
01.2010 - 04.2017
GED -
Milby Sr. High School
08.1979 - 05.1982
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