Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Guillermo Adrian Cardounel Rios

Guillermo Adrian Cardounel Rios

Merida,YUC

Summary

Tourism professional with 6 years of experience across hotels, cruise lines, travel reservations, and entertainment, specializing in guest engagement and as a master of ceremonies for hotel shows. Recently, I’ve developed a strong interest in the technological era, actively shifting my focus towards adapting my skills and professional experience to emerging technological trends. With a passion for staying informed about the latest advancements, I am now integrating these innovations into my work to boost both creativity and efficiency. Known for my ability to engage and energize guests while managing multiple tasks under pressure, I am committed to evolving alongside the rapid pace of technological change, continually learning and adapting to stay ahead of industry demands.

Overview

2
2
years of professional experience

Work History

Marketing Specialist

Dounel Fashion Store
01.2024 - 02.2025
  • Collaborated with product and sales team to develop strategic social media marketing initiatives.
  • Investigated competitors and demographics to compare and evaluate best marketing techniques.
  • Selected advertising sites and media channels to measure compatibility with brand.
  • Tracked all website traffic generated by email, social media and digital campaigns to monitor traffic.
  • Studied and identified best media channels to market specific products and services.
  • Wrote and edited creative and technical content across various mediums to reach out to consumers.

Cruise Staff

MargaritaVille At Sea
01.2024 - 06.2024
  • Hosts coordinates and participates in all Family shipboard recreational, entertainment and social activities
  • Participates in guest embarkation and disembarkation procedures and directing guests to staterooms as scheduled by the Assistant Cruise Director
  • Seeks out guest contact displaying enthusiasm and boundless amounts of energy and socializes with guests in public areas and lounges.
  • Perform as Master of ceremoniee to inform and entertain small and large groups of guests during special events and shows such as Welcome Aboard Show, Captain's Cocktail Party, Guests' Talent Show, Theme Nights etc.
  • Attends door greets, welcomes guests entering and exiting the theater for evening shows.
  • Participates in guests' safety drills, demonstrating the proper use of life jackets and other safety related equipment
  • Provides information and directions to guests on and off the gangways of the ship during visits to various ports of call
  • Participates in the organization and coordination of all Bingo game activities aboard the ship including inventory, promotion, selling of cards, hosting under the guidance and supervision of the Cruise Director and Asst. Cruise Director

Recreation Staff

Norwegian Cruise Line
10.2022 - 01.2024
  • Create an Special Funny Environment For the Guest
  • Entertainment of Guest in Recreation Venues
  • Specialised in children's party entertainment, including songs, dances and games.
  • Responded to guest questions about current facility events and future offerings.
  • Communicated with team members using radio receivers.
  • Scanned physical and digital tickets to prevent unauthorised entry.
  • Solving Problems and Guest Complains.
  • Be Aware of the safety procedure to avoid Guest Injury.
  • Give Guest a satisfying experience on games and entertainment environment.

Education

Bachelor´s Degree - Tourism and Hospitality Management

College
06.2017

Skills

    Technological Tools & Apps

  • Design Tools: Canva, Photoshop, Figma, FinalCut, After Effects, illustrator
  • Office Software: Microsoft Office Suite, Google Workspace
  • Communication Platforms: Slack, Zoom, Microsoft Teams
  • Other Tools: CRM platforms, coding languages, analytics tools
  • Digital marketing
  • Copywriting
  • Graphic design
  • Google Ads
  • Experience in opening new Cruiseships
  • Experience in Luxury Customer Service
  • 2 Years Experience in 5* Hotel Resorts
  • Ability to work with diverse groups, children, adolescents, adults
  • Teamwork
  • Conflict Resolution
  • Organize activities that link the client with the environment and with the community in general
  • Propose entertainment programs, always taking into account the interests, tastes and preferences of customers
  • Attention to Detail
  • Coordinate with the other areas of the establishment to obtain the necessary materials and achieve complete success in their multiple activities
  • Adapt to any situation
  • Problem-Solving
  • Communication Skills
  • Stock Control
  • Housekeeping
  • Inventory Control
  • Art and Craft / Origami
  • Line Dance Classes / Latin Dance
  • ChildCare Development
  • Host and control of activities with microphone on stage

Accomplishments

  • In Progress:“Currently studying/learning [name of the certification or skill, e.g., Google Project Management, Adobe Certified Expert].” “Pursuing certifications in [technology, project management, or any relevant area] to further enhance my skills and adapt to the evolving job market.”
  • Self-Learned Skills:“Completed self-guided learning in [relevant tool/technology, e.g., Adobe Creative Suite, Blender, etc.].” “Gaining hands-on experience with [specific technology or tool] through online courses and tutorials.”
  • MARITIME CERTIFICATIONS

  • Bahamas Maritime Authority STCW 1978 Certified.
  • Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsabilities Certified.
  • Crowd Management and Safety Training for personnel providing direct service to passengers in passenger spaces Certified.
  • Certificate of Proficiency in Security Awareness.

Languages

English
Proficient
C2
Spanish
Bilingual or Proficient (C2)

Timeline

Marketing Specialist

Dounel Fashion Store
01.2024 - 02.2025

Cruise Staff

MargaritaVille At Sea
01.2024 - 06.2024

Recreation Staff

Norwegian Cruise Line
10.2022 - 01.2024

Bachelor´s Degree - Tourism and Hospitality Management

College
Guillermo Adrian Cardounel Rios