Guillermo Alejandro Orendain Cibrian
Information Systems Engineering
Guadalajara, Jalisco
Summary
Dynamic professional with a proven track record at Alorica, enhancing customer satisfaction through expert complaint handling and CRM navigation. Skilled in data analysis and project management, I excel in creating efficient processes and fostering team collaboration. Demonstrates a strong ability to adapt and innovate, driving results and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Phone Representative
Alorica
02.2024 - Current
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
- English enviroment at all times.
STEM Profesor
Lumiere (school)
02.2018 - 05.2019
- Designed and implemented engaging curriculum for biology, chemistry, and physics courses
- Developed hands-on laboratory experiments to reinforce theoretical concepts
- Integrated technology into lessons, including interactive simulations and data analysis tools
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Clerk
Subway
10.2014 - 06.2015
- Maintained filing system and organized customer documents for easy retrieval of information.
- Consistently delivered exceptional customer experiences, resulting in high satisfaction ratings
- Skillfully handled customer inquiries and resolved complaints with tact and professionalism
- Developed a loyal customer base through personalized service and menu recommendations
- Maintained a positive attitude and calm demeanor during peak hours and stressful situations.
Education
Bachelor of Science - Information Systems Engineering
UNIR
Ciudad De México 05.2001 -
Certificate in Oracle One - Computer Programming
Oracle One Alura
Online 05.2001 -
Bachelor of Science - Chemical Engineering
Universidad De Guadalajara
Guadalajara, Mexico 05.2001 -
Skills
- Goal-Oriented
- Complaint Handling
- CRM Navigation
- De-Escalation Techniques
- Process optimization: Applying algorithmic thinking to improve efficiency in various contexts, from code to business processes
- Data analysis and modeling: Developing robust data processing pipelines and creating predictive models using statistical and machine learning techniques
- Systems thinking: Designing scalable and modular systems, whether in software architecture or business processes
- Database management: Designing and optimizing database structures, implementing data warehousing solutions
- Software development: Writing clean, maintainable code and implementing software design patterns and best practices
- Information security: Conducting security audits, implementing encryption and access control mechanisms
- Project management: Applying Agile methodologies, estimating timelines, and managing stakeholder expectations
Timeline
Phone Representative
Alorica
02.2024 - Current
STEM Profesor
Lumiere (school)
02.2018 - 05.2019
Clerk
Subway
10.2014 - 06.2015
Bachelor of Science - Information Systems Engineering
UNIR
05.2001 -
Certificate in Oracle One - Computer Programming
Oracle One Alura
05.2001 -
Bachelor of Science - Chemical Engineering
Universidad De Guadalajara
05.2001 -
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica