Black Belt Taekwondo Practitioner
Guillermo Enrique López Ojeda
International Business Graduate
Mexico City,CMX
Summary
Goal-oriented manager with distinguished experience in Customer Service and Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
1
1
Language
Work History
Corporate Sales Manager
Kinezis México
12.2022 - 01.2024
- Responsible for the commercial strategy of this new brand with the aim of attracting corporate clients interested in wellness programs for their companies.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Sales Manager
Les Mills México
02.2022 - 10.2022
- Responsible for developing B2B sales strategies, commercial partnerships, brand events, and commercial strategy development.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Director of Business Strategy
Xiba Mx
08.2020 - 02.2022
- Optimized operational processes using analytics tools to address client-specific metrics.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Brand Manager
9Round México
01.2016 - 07.2020
- Develop the commercial strategy for franchise expansion in LATAM.
- Develop the post-sales support and customer service strategy for franchise partners.
- Monitored industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
Customer Service Manager
Sports World
01.2015 - 12.2015
- Develop and implement strategies to increase customer satisfaction, reduce churn, and increase revenue.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Increased team productivity by providing ongoing training and support to customer service representatives.
General Manager
Sport City S. A. De C. V.
02.2012 - 12.2014
- Ensure that the service provided by the business units meets the required quality standards.
- Collaborated with cross-functional teams to develop innovative solutions.
- Reduced operational risks while organizing data to forecast performance trends.
Public Relations Manager
Grupo Televisa S.AB. de C.V
08.2009 - 02.2012
- Produced and distributed internal and external communications.
- Wrote press materials and delivered presentations to media representatives.
- Built strong relationships with key media contacts, resulting in increased press opportunities.
Customer Service and Corporate Accounts Manager
Aeroméxico
09.2007 - 01.2009
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
MBA - Business Administration And Management
ThePowe Business School / Programa ThePowerMBA
Spain 05.2001 -
BBA - International Business
Escuela Superior De Comercio Y Administración (IPN)
Mexico City, Mexico 05.2001 -
Skills
Client Base Retention
undefinedSoftware
- Office (Word, Excel, Power Point, Outlook)
- Sales Force (CRM)
- Zoho (CRM)
- Digital Stack
- Hubspot
- Salesforce
Interests
Timeline
Corporate Sales Manager
Kinezis México
12.2022 - 01.2024
Sales Manager
Les Mills México
02.2022 - 10.2022
Director of Business Strategy
Xiba Mx
08.2020 - 02.2022
Brand Manager
9Round México
01.2016 - 07.2020
Customer Service Manager
Sports World
01.2015 - 12.2015
General Manager
Sport City S. A. De C. V.
02.2012 - 12.2014
Public Relations Manager
Grupo Televisa S.AB. de C.V
08.2009 - 02.2012
Customer Service and Corporate Accounts Manager
Aeroméxico
09.2007 - 01.2009
MBA - Business Administration And Management
ThePowe Business School / Programa ThePowerMBA
05.2001 -
BBA - International Business
Escuela Superior De Comercio Y Administración (IPN)
05.2001 -
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