Guillermo Francisco Rubio Uscanga
Mechatronic Engineer
Ciudad Madero
Summary
Professional Summary:
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
SAP Consultant
T&M CONSULTING
04.2022 - 01.2024
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Support to all distribution centers nationwide.
- Analysis of SD-MM tables to track related issues. (Problems with transportation, materials, tracking of merchandise movements, cancellations or creation of orders, etc.)
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel
Phone Agent
Teleperformance
03.2022 - 12.2022
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Educated customers on company systems, form completion, and access to services.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Supported customers by managing 15 calls per day efficiently while maintaining professionalism and upbeat tone
Electronics Technician
Liverpool
10.2021 - 04.2022
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Led preventative maintenance and inspections to limit electrical issues.
Education
Degree in MECHATRONIC ENGINEER - MECHATRONIC ENGINEER
Universidad Tecnologica De Altamira
Blvd. De Los Ríos Km. 3+100, Carretera A Puerto In 08.2016 - 05.2020
Skills
Agile Methodologies
Timeline
SAP Consultant
T&M CONSULTING
04.2022 - 01.2024
Phone Agent
Teleperformance
03.2022 - 12.2022
Electronics Technician
Liverpool
10.2021 - 04.2022
Degree in MECHATRONIC ENGINEER - MECHATRONIC ENGINEER
Universidad Tecnologica De Altamira
08.2016 - 05.2020
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