Guillermo Miguel Lucio Oliva

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• Manage collection activities for multiple U.S. business units.
• Handle customer disputes and collaborate with internal stakeholders to ensure timely resolution.
• Support O2C process improvements and collection automation initiatives.
• Perform payment reconciliations and banking validations.
• Monitor AR aging and execute collection strategies to improve cash flow and reduce delinquency.
• Conduct monthly Accounts Receivable review meetings with branch leadership to review disputes, customer payment commitments (PTPs), and collection priorities.
• Partner with Sales, Customer Service, Cash Application, and Finance teams to resolve billing and payment issues.
• Support working capital improvement initiatives through proactive portfolio management.

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• Managed collections and dispute resolution activities for U.S. customer accounts.
• Oversaw claims management and consolidated invoicing processes.
• Collaborated with cross-functional teams to optimize collection performance and customer service.
• Selected as a member of the transition team responsible for migrating the OTC Americas operation from the Bratislava Business Center (BBC) to the Monterrey Business Center (MBC).
• Facilitated knowledge transfer activities, process documentation, and operational readiness.
• Contributed to process standardization and uninterrupted service delivery for U.S. operations.
• Supported business continuity throughout the Shared Services migration.

• Managed billing inquiries and collections activities for U.S. customers.
• Trained new team members on billing systems and best practices for collections processes.
• Assisted customers with overdue accounts and payment arrangements.
• Resolved billing discrepancies and account-related issues.
• Maintained collection targets while providing a high level of customer service.
• Supported account reconciliation and debt recovery activities.