Gustavo Cesar Leon Fuentes Cesar Loen

Sales Support & Shared Services at Nutanix covers 3 different regions Americas, EMEA, and APAC. SS team is the

main point of contact for Nutanix sales team to assist them with their quotes request such as: software/hardware upgrades, hardware configuration, applying discounts and errors in the system/troubleshooting.

Current role activities:

• Manage opportunities and quote requests for three regions: Americas, EMEA, and APAC.
• Coordinate complex and non-standard deals, ensuring accurate pricing and timely quote generation.
• Collaborate with multiple business units to drive deal velocity and streamline sales processes.
• Analyze, approve, or reject quotes in accordance with SLAs, ensuring profitability and compliance with company guidelines.
• Troubleshot and resolved quote-related challenges, escalating issues to leadership as needed.
• Portal Conversion Fixes: This process occurs when a license portal conversion fails, and Sales Support is engaged to resolve the fix and issue the correct license.

• Promoted from Order Experience II to Senior Order Experience and later to Team Lead within two years.
• Led the order entry process, including standard orders, free-of-charge (FOC) orders, RMAs, and credits.
• Worked closely with the warehouse team to ensure on-time shipping and delivery.
• Managed quoting processes and expedited requests to meet customer demands.
• Provided order tracking updates and created reports for customers, ensuring transparency in the shipping process.
• Managed monthly inventory reports to monitor product availability and maintain efficient operations.

• Responded to customer inquiries via phone and email, ensuring high levels of customer satisfaction.
• Managed customer orders from booking through fulfillment, providing regular follow-up and updates.
• Prepared and provided inventory reports to assist in product sales and forecasting.
• Assisted in the invoicing process and ensured accurate billing.
• Created tailored quotes based on customer needs and requirements, driving sales and customer retention.